Setting up Kixie click to call functionality in Chrome for faster dialing

If you’re tired of copying and pasting phone numbers all day, you’re not alone. Setting up click-to-call with Kixie in Chrome is one of those small wins that pays off every single workday—especially if you’re in sales or customer support and live in your browser. This guide is for anyone who wants calls to be a one-click job, not a copy-paste circus.

Let’s get you up and running—without any unnecessary steps or wild promises.

What’s Click-to-Call and Why Bother?

Click-to-call does what it says: it turns phone numbers you see in your browser into clickable links. Click one, and your call software dials it for you. With Kixie, this means no more manual dialing, fewer misdials, and a faster workflow. If you call a lot of leads or customers from your computer, it’s a no-brainer.

But, fair warning: it’s not magic. If your team’s data is sloppy or your browser’s a mess, you’ll still have hiccups. This setup just removes one of the pain points.

What You’ll Need Up Front

Before you start, here’s what you actually need (skip the fluff):

  • A Kixie account with the appropriate permissions (if you’re not sure, ask your admin)
  • Google Chrome (not Firefox, not Edge—this guide is Chrome-specific)
  • The Kixie Chrome extension (we’ll get it in a minute)
  • A computer you’re allowed to install browser extensions on

If your IT department locks things down tight, you might need to ask for permission first.

Step 1: Install the Kixie Chrome Extension

This is where most people start, and yes, it’s as simple as it sounds.

  1. Open Chrome.
  2. Go to the Chrome Web Store and search for “Kixie PowerCall.”
  3. Or just go here.
  4. Click Add to Chrome.
  5. Approve any permissions it asks for. (It needs to read the numbers on your webpages—if that creeps you out, this isn’t the tool for you.)

Pro tip: If you don’t see the extension in your toolbar after installing, click the puzzle piece icon (Extensions), then pin Kixie to your toolbar for easy access.

Step 2: Log In to the Extension

You’re not done just because it’s installed.

  1. Click the Kixie icon in your Chrome toolbar.
  2. Log in using your Kixie credentials.
  3. If you use Google single sign-on with your company, pick that.
  4. If you get a permissions pop-up (notifications, microphone), say yes. The extension needs this to actually place calls and show you call alerts.

Heads up: If you can’t log in, check that your Kixie account is active and has click-to-call enabled. Sometimes admins forget to flip all the right switches.

Step 3: Set Up Click-to-Call Preferences

Kixie gives you a few ways to control how it finds and formats numbers. You don’t need to spend hours here, but a quick review helps:

  1. Click the Kixie extension, then look for Settings or Preferences (the gear icon).
  2. Find the section for “Click-to-Call” or “Phone Number Detection.”
  3. Here’s what matters:
    • Enable click-to-call: Make sure this is on, obviously.
    • Phone Number Formatting: If your CRM uses funky formats, tweak this. If numbers aren’t being detected, try adjusting the country code or accepted formats.
    • Ignore certain sites: If you don’t want Kixie lighting up phone numbers on banking sites, add exceptions here.

What to ignore: Don’t obsess over every setting. You can always come back and tweak later if you run into problems.

Step 4: Test It Out

Don’t assume it works—test it.

  1. Open any web page or CRM that lists phone numbers. Your CRM, a Google Sheet, or even a random web page works.
  2. Hover over a phone number. It should look clickable (often underlined or in a different color).
  3. Click the number. The Kixie dialer should pop up with the number pre-filled. Click “Call,” and it should dial out.

If nothing happens:
- Refresh the page. - Make sure you’re logged in to the extension. - Try a different site or CRM. Some web apps use weird formatting that can trip up number detection. - Check your extension permissions (right-click the extension → Manage Extensions → make sure it’s allowed on all sites).

Step 5: Troubleshooting Common Issues

Even when you do everything right, something might not work. Here’s what I see most often:

  • Numbers aren’t clickable:
  • The page might load numbers dynamically after the extension runs. Try refreshing or toggling the extension off/on.
  • Check if the site’s formatting is weird (e.g., numbers with dashes, spaces, or parentheses in strange places).

  • If it’s your CRM, see if there’s a specific integration or recommended settings for Kixie.

  • Wrong number detected:

  • Some extensions grab the wrong digits if there’s other text nearby. Check your settings for stricter phone number parsing.

  • Pop-ups blocked:

  • Chrome might block the dialer pop-up. Allow pop-ups for your CRM or relevant sites.

  • It just doesn’t work:

  • Try disabling other Chrome extensions that might interfere (ad blockers, privacy tools).
  • Restart Chrome.
  • Clear your browser cache if all else fails.

If you’re still stuck, reach out to Kixie support—but be ready for the usual script: clear cache, restart, reinstall. Annoying, but sometimes it works.

Step 6: Make It Part of Your Workflow

Click-to-call isn’t helpful if you forget to use it. To make it stick:

  • Pin the Kixie extension for easy access.
  • Get in the habit: Whenever you see a number, click instead of dialing by hand.
  • If you’re a manager, show your team how much time it saves—buy-in helps adoption.

Pro tip: If your CRM has a built-in dialer, compare it to Kixie. Sometimes native integrations work better, but Kixie often wins on call quality and features.

What Actually Works (and What’s Just Hype)

A few truths:

  • Click-to-call is a time saver, but only if your data is clean. If your CRM is full of junk numbers or bad formatting, no tool will fix that.
  • Kixie’s Chrome extension is simple, but not infallible. It works for most standard web pages and major CRMs, but edge cases exist.
  • Don’t chase every feature. The basics—click to call, call logging, and notifications—are what matter for most teams.
  • Ignore “AI dialing” and other buzzwords. For most users, those features are more sizzle than steak.

Wrapping Up: Keep It Simple, Iterate as Needed

You don’t need to overthink this. Set up the Kixie extension, test it, and start using click-to-call for a week. If you find yourself still dialing by hand, figure out what’s slowing you down and tweak your setup. Most folks get value from just the basics—no need to turn every knob.

Save yourself and your team a headache: keep your Chrome extensions lean, your phone numbers clean, and your workflow simple. The less you fiddle, the more you’ll actually get done.