Sales teams love automation—until it grinds to a halt. If you’re using Connectandsell and your calling campaigns keep stalling, dropping calls, or acting weird, you’re not alone. This guide is for SDRs, sales ops, or anyone in the trenches trying to keep Connectandsell running smoothly. Let’s cut through the noise and get your team back on the phone.
1. Check Your Connection First (No, Really)
Most “platform issues” come down to boring old internet problems. Before you dive into settings or blame the software, rule out the basics.
- Run a speed test. Connectandsell doesn’t need fiber, but if you’re under 5 Mbps upload or seeing high latency (over 100ms), you’re gambling with call quality.
- Use a wired connection. Wi-Fi is convenient, but it’s also a frequent culprit for dropped calls and audio glitches.
- Shut down bandwidth hogs. Video calls, streaming, cloud backups—kill anything you don’t need during calling hours.
Pro tip: If you’re working from home, test calls at different times of day. Sometimes your “issue” is just neighborhood congestion.
2. Audio Quality: Fix the Echoes, Drops, and Robot Voices
Poor audio kills deals. If reps or prospects sound like Darth Vader underwater, here’s what to do:
- Check your headset. Cheap or old headsets cause more pain than they’re worth. Swap it out and see if the problem vanishes.
- Restart your machine. It’s not just an IT cliché. Reboots clear up hung audio drivers and background processes.
- Tweak audio settings. In Connectandsell, double-check which input/output devices are selected.
- Kill background apps. Slack notifications, antivirus scans, and Chrome tabs can all hog CPU or audio resources.
- Test with another device. If possible, jump to another computer. If the problem follows you, it’s the system, not your gear.
Ignore: Any advice to “update your drivers” if things were working yesterday. Drivers rarely break overnight.
3. Calls Not Connecting? Diagnose the Dialer
Sometimes Connectandsell just won’t connect you to live prospects, or you’re stuck in endless “waiting” mode.
- Check your session setup. Are you joining the session correctly? Double-check the dial-in number and session PIN.
- Look at your lead list. If you’re burning through bad numbers, you’ll see few or no live connects. Make sure your data is fresh.
- Phone system issues. If you’re using a company phone system (VoIP, PBX), firewalls or call routing can block Connectandsell’s calls. Try a direct line or your cell as a test.
- Session limits. Are you exceeding your allowed session time or call quota? Some accounts have hard limits that kill sessions automatically.
Pro tip: If others on your team are calling fine, it’s probably your setup, not the platform.
4. Login/Access Problems? Don’t Overthink It
Locked out, stuck on a loading screen, or seeing weird errors? Here’s what to check:
- Wrong credentials. Sounds obvious, but it happens. Make sure you’re using the right username and password. Watch out for saved browser auto-fills gone rogue.
- Browser issues. Chrome is your best bet. Clear your cache or try incognito mode—Connectandsell’s web interface can get cranky with old cookies.
- Account permissions. Sometimes your admin “helpfully” changed your access without telling you. Ask if your role or access level changed.
- Password resets. If you requested a reset and didn’t get the email, check spam. Still nothing? Your IT or Connectandsell support may need to unblock the email domain.
Ignore advice to “try a different browser” unless you have a good reason. Chrome is standard for a reason.
5. CRM Sync Errors: When Data Won’t Flow
Nothing’s more frustrating than making dozens of calls only to find nothing logged in your CRM.
- Check CRM credentials. If Connectandsell can’t authenticate, nothing will sync. Log out and back in from the integration panel.
- Integration settings. Sometimes fields don’t match, or custom fields trip up the sync. Look for error messages in the integration logs.
- Duplicate records. If your CRM is full of garbage data, Connectandsell may refuse to sync to avoid duplicates.
- API limits. Some CRMs (especially Salesforce) have daily API call limits. If you hit the ceiling, you’re out of luck until tomorrow.
What to ignore: Don’t waste time re-importing the same list over and over—it rarely solves sync issues.
6. Session Drops or Random Logouts
If you’re getting kicked out mid-session or Connectandsell “forgets” you’re logged in:
- Network blips. Even tiny drops can kill persistent sessions. If your internet flickers, you’ll get booted.
- Browser timeouts. Some company policies auto-logout idle users. Keep an eye on your company’s security settings.
- Multiple logins. Logging in on two devices at once can confuse the system and log you out everywhere.
- Scheduled maintenance. Rare, but it happens. Check with your admin or Connectandsell’s status page if everyone’s getting dropped.
Pro tip: If this happens at the same time every day, it’s probably a scheduled event or a local network issue.
7. Reports and Analytics Not Updating
You ran a calling blitz and… nothing shows up in your dashboards.
- Refresh and wait. Sometimes reports lag by a few minutes, especially during peak hours.
- Browser cache. A stale dashboard is often just a browser issue. Hard refresh (Ctrl+F5) or clear your cache.
- Check filters. Did someone set a date or user filter and forget? Make sure you’re looking at the right data range.
- Integration lag. If you’re pushing data to an external tool, there could be an extra delay (sometimes hours).
Ignore the urge to panic-restart everything—wait ten minutes and try again.
8. When to Get Support Involved
Here’s the honest truth: not every problem is in your control. If you’ve tried the basics and nothing works, it’s time to escalate.
- Document what you tried. Take screenshots, note error messages, and jot down times. It’ll make support much faster.
- Check status pages. Sometimes the issue is on Connectandsell’s end—don’t waste time troubleshooting if it’s a known outage.
- Be clear and direct. Vague tickets (“It’s broken!!”) get vague answers. The more info you give, the less back-and-forth.
Pro tip: If you’re getting canned responses or slow replies, escalate with your account manager or have your admin reach out directly.
Final Thoughts: Keep It Simple, Don’t Overcomplicate
Most Connectandsell problems boil down to the same handful of issues: bad internet, browser quirks, stale data, or the odd platform hiccup. Don’t chase phantoms—work through the basics, document what you find, and escalate when you hit a wall. With a little patience and a healthy dose of skepticism, you’ll get your calling campaigns back on track. If you’re spending more time troubleshooting than dialing, it’s time to ask for help—or rethink your tech stack.