How to export Delighted survey data to Excel or Google Sheets for reporting

If you need to slice and dice your Delighted survey data, but the built-in charts don’t cut it, you’re not alone. Maybe you want to crunch numbers, build custom dashboards, or just send your boss a spreadsheet they can actually open. This guide walks you through getting your survey feedback out of Delighted and into Excel or Google Sheets—without any headaches or expensive add-ons.

Why export Delighted survey data, anyway?

Delighted gives you a decent dashboard for a quick look at your Net Promoter Score (NPS) or CSAT results. But if you want to:

  • Filter by custom fields
  • Combine feedback with other customer data
  • Build your own charts and pivot tables
  • Share results with folks who don’t use Delighted

...you’ll need your data in a tool like Excel or Google Sheets. Plus, most teams just trust a spreadsheet more than a SaaS dashboard (old habits die hard).

Let’s get to the nuts and bolts.

Step 1: Figure out what you actually need

Before you start downloading data, ask yourself:

  • What do I want to analyze or report on?
  • How often will I need to do this—once, weekly, monthly?
  • Do I need raw, unfiltered responses, or just summary stats?

If it’s a one-off, manual export is fine. If you’ll do this every week, you might want to automate it (more on that later).

Step 2: Exporting your survey data from Delighted

Delighted has a few ways to get your data out. Here’s what actually works:

2.1. Good old manual export (CSV/XLSX)

This is the most straightforward, no-nonsense option.

  1. Log in to Delighted.
  2. Go to the Dashboard for the project you want to export.
  3. Click “Export” at the top right. (If you don’t see it, you might not have the right permissions.)
  4. Choose your format: CSV or XLSX.
  5. CSV is safest if you’re using Google Sheets or you want maximum compatibility.
  6. XLSX keeps some formatting but can get finicky with large exports.
  7. Select your export options. You can:
  8. Export everything
  9. Set a date range
  10. Filter by properties (like segment, score, etc.)
  11. Click Export. Delighted will email you a download link (or let you download right away for small files).

Pro Tip: If your dataset is huge, exports might time out or get split into multiple files. For most folks, it’s not an issue. If you’re exporting years of data, break it up by date.

2.2. Automated exports (for the spreadsheet nerds)

If you need fresh data in Excel or Google Sheets every day or week, you have a couple of choices:

Email Scheduled Exports

  • Delighted lets you schedule regular exports via email.
  • You’ll get a link to download the latest file, but you still have to open and import it manually.
  • Not true automation, but better than nothing.

Zapier or Make integrations

  • You can use tools like Zapier or Make (formerly Integromat) to push new survey responses into Google Sheets as they arrive.
  • Good for simple setups, but there are quirks:
  • Only works for new responses, not historical data.
  • Mapping fields can get messy, especially if you change your Delighted survey later.
  • Zapier “tasks” add up fast if you get a lot of responses (watch your limits).

Delighted API

  • If you’re technical (or have someone who is), you can pull responses using the Delighted API.
  • Great for automating regular reporting, but you have to build and maintain the script yourself.
  • API docs here. (Not an affiliate link. Just the facts.)

Bottom line: For most teams, manual export is less painful than trying to automate—unless you have a high volume or strict reporting cadence.

Step 3: Importing into Excel or Google Sheets

Now you’ve got your CSV or XLSX file. Here’s how to actually get it into the tool you use.

3.1. Google Sheets

Importing a CSV

  1. Open Google Sheets.
  2. Go to File > Import.
  3. Upload your CSV file.
  4. Choose “Insert new sheet(s)” to keep things tidy.
  5. Wait a few seconds—large files can take a moment.

Importing an XLSX

  • You can drag and drop the XLSX file onto your Google Drive, then open it with Google Sheets.
  • Sometimes formatting or formulas from Delighted don’t carry over cleanly. If you see weirdness, re-export as CSV and try again.

3.2. Microsoft Excel

Importing a CSV

  1. Open Excel.
  2. Go to File > Open and select your CSV file.
  3. If you see all your data in one column, you probably need to use the Text to Columns wizard (Data tab).
  4. Fix any date formatting issues—Excel loves to “help.”

Importing an XLSX

  • Double-click to open, or use File > Open.
  • Everything should come in clean, but double-check for odd characters or encoding issues.

Heads up: Delighted’s exports sometimes include extra columns or metadata you might not care about (like Response IDs, or empty custom fields). Feel free to delete what you don’t need.

Step 4: Cleaning and prepping your data

Raw survey data is messy—there’s no way around it. Spend a couple of minutes tidying things up before you get fancy with charts.

  • Delete unneeded columns: Keep only the fields you care about (score, comment, date, email, etc.).
  • Check for duplicates: Sometimes exports overlap if you run multiple.
  • Fix date formats: US vs. international date formats can mess with your analysis.
  • Spot missing responses: Blank comments or incomplete fields are common.
  • Sort and filter: Use Sheets’ or Excel’s filter tools to quickly segment promoters, passives, and detractors.

Pro Tip: Make a copy of your cleaned data before you start building formulas or charts. That way, you can always go back.

Step 5: Analyzing and reporting

Now for the fun part: turning raw feedback into something useful.

  • Pivot tables: Summarize scores by date, team, product, etc.
  • Charts: Build your own NPS trends, satisfaction over time, or whatever your boss wants this week.
  • Conditional formatting: Highlight negative feedback or urgent comments.
  • Combine with other data: Link responses to customer spend, support tickets, or whatever you’re tracking elsewhere.

Don’t overthink it—start simple. Most teams just need:

  • NPS or CSAT trend over time
  • Volume of feedback (by segment, channel, etc.)
  • Top themes from comments (you’ll need to read or tag these manually unless you’re into text analysis)

Automation: Is it worth it?

If you find yourself exporting data every single week, it’s tempting to automate. Just know:

  • Zapier/Make is okay for new responses, not for bulk history.
  • API is powerful but requires a developer.
  • Delighted’s built-in scheduled export is a halfway solution—manual download, but at least it’s on a schedule.

For most small and medium teams, a monthly manual export does the job with a lot less hassle.

What to watch out for

  • Data privacy: Exported files often include email addresses and personal info. Don’t email spreadsheets around unless you have to.
  • Data drift: If you change survey questions or custom fields, exports can break or look different over time.
  • File size limits: Google Sheets struggles with really large files (tens of thousands of rows). Excel handles more, but still has a limit.

Ignore the hype

Some folks will push paid “data connectors” or fancy analytics platforms to “supercharge” your Delighted data. For 90% of teams, that’s overkill.

  • If your reporting needs are basic, stick with manual exports.
  • If you need something fancier, make sure you actually need it before investing time or money.

Wrapping up

Exporting your Delighted survey data to Excel or Google Sheets is mostly about keeping things simple. Don’t worry about perfection—just get the data out, clean it up, and build the report you need. If you find yourself repeating the same steps every week, then consider automating (but only if it’s worth the effort).

Start small, iterate, and don’t let the tool get in the way of understanding your customers.