Troubleshooting common Sendoso campaign errors and how to fix them

If you’re running campaigns on Sendoso and keep hitting roadblocks—error messages, failed sends, weird glitches—you’re not alone. Whether you’re in sales, marketing, or ops, nothing kills your momentum faster than a campaign that just won’t go out the door. This guide cuts through the noise, shows you the most common Sendoso campaign errors, and (most importantly) tells you how to actually fix them.

Let’s get your campaigns back on track, and save you from endless back-and-forth with support.

1. “No Available Inventory” or “Out of Stock” Errors

What’s happening?

You set up a campaign, hit send, and suddenly you’re told there’s no inventory. This is classic for eGift cards and physical swag. Sometimes the item looks available in the marketplace, but the send fails anyway.

How to Fix

  1. Check Inventory Directly
  2. Go to your Inventory tab and verify the quantities.
  3. For eGifts, check both your available balance and any vendor-specific caps.

  4. For physical items, make sure they’re received and "Available," not "In Transit" or "Pending."

  5. Watch for Marketplace Lag

  6. The marketplace sometimes shows outdated stock. Refresh. If it still looks wrong, trust the Inventory tab over the catalog.

  7. Restock or Swap

  8. If you’re out, place a restock order (physical) or top up your eGift funds.
  9. Or, edit your campaign to swap in a similar item that’s in stock.

Pro tip: If you’re sending branded swag, always keep a buffer. If you run out mid-campaign, you’ll end up with a bunch of failed sends and double the admin work.

2. “Recipient Address Invalid” or “Shipping Address Error”

What’s happening?

You upload a list, launch a campaign, and see a bunch of failures due to address issues—typos, incomplete fields, or the classic “PO Boxes not allowed.”

How to Fix

  1. Run a Quick Audit

  2. Download the failed recipient list. Look for:

    • Missing street addresses
    • PO Boxes (most carriers won’t deliver swag here)
    • Country-specific format issues

  3. Fix at Source

  4. Update your CRM or spreadsheet with corrected addresses.

  5. For bulk sends, use Google Sheets’ data validation or a tool like Addressy to clean up addresses before you upload.

  6. Re-upload and Re-send

  7. Once corrected, re-upload your recipient list and restart the failed sends.

What doesn’t work: Hoping Sendoso will “figure it out.” The platform catches obvious mistakes, but it won’t fix them for you. Clean data saves you headaches.

3. “Campaign Not Triggering” or “No Sends Going Out”

What’s happening?

You set up a triggered campaign (e.g., based on Salesforce status changes) and…nothing happens. No sends, no errors, just dead air.

How to Fix

  1. Check Trigger Logic

  2. Is your trigger actually firing? Go back and look at the logic. Common mistakes:

    • Wrong field or value selected
    • Misspelled or case-sensitive values
    • Trigger set to “Test” or “Paused”

  3. Integration Issues

  4. Has your integration with Salesforce, Marketo, HubSpot, etc. broken? Re-authenticate and check permissions.

  5. Look for recent password changes or expired API keys.

  6. Campaign Status

  7. Make sure your Sendoso campaign itself is “Active.” If it’s “Draft” or “Paused,” nothing will go out.

  8. Test with a Dummy Recipient

  9. Create a test record that should trigger the send. If nothing happens, your trigger isn’t set up right.

Ignore: Waiting hours hoping it’ll “catch up.” Most triggers should fire within minutes. If not, something’s off.

4. “Payment Failure” or “Insufficient Funds”

What’s happening?

You get an email or dashboard alert that payments failed—either on a campaign, eGift, or overall account.

How to Fix

  1. Check Your Funding Source
  2. Go to Billing or Funding in your account settings.

  3. Is your credit card expired? Did the billing address change?

  4. Top Up eGift Balances

  5. eGifts run off pre-funded balances, not just your main billing method. If you’re out of eGift funds, sends will fail even if your main account is funded.

  6. Contact Finance

  7. For large teams, someone in finance might have frozen the card or flagged suspicious activity. Loop them in early.

  8. Retry the Sends

  9. Once payment is sorted, manually retry failed sends (they won’t always retry automatically).

Pro tip: Set calendar reminders to check eGift balances monthly. Most failures are just someone forgetting to top up.

5. “Email Send Failed” or “Recipient Never Received Gift”

What’s happening?

The campaign looks like it went out, but your prospect says they never got the email or link. Or, you see a high bounce rate in the campaign analytics.

How to Fix

  1. Check the Email Address

  2. Typos, old emails, or unsubscribes will kill delivery. Again, clean lists matter.

  3. Spam Filters

  4. Some corporate email systems flag Sendoso emails as spam. Ask recipients to check their spam/junk folders.

  5. Resend or Use a Personal Touch

  6. Use Sendoso’s “Resend” feature, or follow up with a direct email from your own account, including the Sendoso link.

  7. Custom Domains

  8. If you have high bounce/spam rates, ask your IT team about setting up a custom sending domain. This can help with deliverability.

What to ignore: Blaming Sendoso for every missed email. Most often, it’s a data or recipient-side issue.

6. “User Permission Denied” or “Not Authorized” Errors

What’s happening?

You try to edit or launch a campaign but hit a permissions wall. This is common in larger orgs where roles are tightly controlled.

How to Fix

  1. Check Your Role
  2. Go to your profile or ask your admin what your role is supposed to allow.

  3. If you’ve recently changed teams or got a promotion, your permissions might be out of date.

  4. Ask an Admin

  5. Don’t waste time clicking around. Ping your Sendoso admin or team lead—they can bump up your access or make the needed changes.

  6. Document Access Levels

  7. If this happens often, make a quick doc of who can do what in Sendoso. Saves headaches down the road.

Pro tip: For campaigns that need cross-team collaboration, request temporary elevated access, then drop back down when you’re done. Keeps things secure.

7. “Integration Sync Error” or “Data Not Updating”

What’s happening?

Sendoso isn’t pushing updates back to your CRM or marketing automation tool. Sends go out, but your Salesforce or HubSpot records aren’t updating.

How to Fix

  1. Reconnect Integrations
  2. Go to the Integration settings. Re-authenticate (log out, then back in).

  3. Check for any error messages or missing permissions.

  4. Check Field Mapping

  5. Sometimes, fields change names or get deleted in your CRM, breaking the sync. Make sure Sendoso is still mapping to the right fields.

  6. Manual Update as a Stopgap

  7. If you’re on a deadline, export Sendoso send data and import it manually into your CRM. Not pretty, but it works.

Don’t bother: Assuming the sync will magically fix itself. If it’s broken, it’ll stay broken until you get hands-on.

General Tips for Smoother Campaigns

  • Keep data clean. Most errors come from bad recipient info.
  • Test before launching. Always do a small test send before blasting out to your whole list.
  • Monitor status. Check campaign dashboards regularly—don’t wait for people to complain.
  • Stay in touch with your admin. They can solve permission and funding problems faster than support tickets.

Final Thoughts

There’s no magic fix for every Sendoso campaign headache, but most issues boil down to a handful of common problems: inventory, data, permissions, and integrations. Don’t get bogged down in troubleshooting the same thing twice—fix the root cause, jot down what worked, and keep things simple. The less time you spend wrestling with errors, the more time you can spend on campaigns that actually deliver. Iterate, stay organized, and you’ll save yourself a ton of hassle.