If you’ve ever tried selling to customers in more than one country, you know currency headaches come with the territory. Sales teams get confused. Customers complain about weird exchange rates. Finance pulls their hair out. The good news? Experlogix has multi-currency features built in—but it’s not a “flip a switch and walk away” situation. This guide walks through how to properly set up multi-currency pricing in Experlogix, what works, and what to watch out for. This is for admins, sales ops, or anyone who wants their global team to stop asking, “Wait, why does this price look so weird?”
Why Multi-Currency Pricing Matters (and Where It Can Go Wrong)
Before you dive into settings, let’s get real: multi-currency isn’t just a technical checkbox. If you want predictable, fair prices for your global customers—and you want your sales team to trust the numbers—you need to set things up right.
Here’s what tends to go sideways if you rush:
- Inconsistent pricing: Exchange rates aren’t updated, so prices are off.
- Manual workarounds: Sales reps start hacking together their own “fixes” in Excel.
- Reporting mess: Finance can’t reconcile deals across currencies.
- Customer confusion: You quote one price, invoice another.
The right setup in Experlogix avoids all this. But you’ll need to work through a few steps and make some decisions along the way.
Step 1: Know What You’re Solving For
Before you start clicking around, answer these:
- Which currencies will you actually support? Don’t just turn on every option. Pick only the ones where you have real business.
- How often will you update exchange rates? Daily? Weekly? Manually? Real-time feeds are nice, but not always worth the cost.
- Who “owns” currency decisions? Make sure Finance, Sales, and IT know who’s on the hook for updates.
- What’s your base (home) currency? This is what Experlogix treats as your “source of truth.”
Pro Tip: Write this stuff down. It’ll save hours of confusion when something inevitably breaks later.
Step 2: Set Up Currencies in Your CRM or ERP First
Experlogix doesn’t handle currencies in a vacuum. It pulls data from your CRM or ERP, usually Microsoft Dynamics 365 or Salesforce.
In your CRM/ERP:
- Define each currency you’ll use: Only enable the ones your team needs. More is not better.
- Set exchange rates: Decide if you’ll update these manually (prone to human error) or via a live feed (costs more, but less hassle).
- Pick your base currency: Everything else will convert against this.
What to ignore: Don’t bother with currencies for countries you “might” sell to someday. It clutters reports, confuses users, and makes audits harder.
Step 3: Configure Currency Settings in Experlogix
Now, into the Experlogix admin screens:
- Go to the Admin Console: You’ll need admin rights.
- Navigate to System Settings > Currency Management: Location may vary depending on your Experlogix version and integration.
- Enable Multi-Currency: There’s usually a toggle. Don’t enable until you’ve double-checked your CRM/ERP is ready.
- Map Experlogix currencies to CRM/ERP currencies: This is critical. If you skip mapping, prices will display in the wrong currency or, worse, not at all.
- Set your pricing model:
- Single price list, converted: One “master” price list, converted using exchange rates.
- Separate price lists per currency: Full control, but more maintenance.
- Hybrid: Some products with fixed prices (e.g., hardware), others converted (e.g., services).
What works: Start simple. Use a single master price list if your products don’t need hyper-localized pricing.
What doesn’t: Creating a price list for every possibility. You’ll drown in updates.
Step 4: Decide How Exchange Rates Get Updated
This is the most overlooked (and most annoying) part. Experlogix will either:
- Pull rates from your CRM/ERP (most common)
- Use a built-in table you update manually
- Connect to a live data feed (sometimes extra cost or custom work)
Best practice: Automate this if you can. Manual updates always get missed (especially over holidays or company reorganizations).
Honest take: Live feeds sound great, but unless you’re dealing with wild daily swings or high-value deals, a weekly update usually does the job.
Step 5: Train Your Sales Team (Seriously, Don’t Skip This)
Even the best setup falls apart if the team doesn’t trust or understand it.
- Show them where prices come from.
- Explain what to do if something looks off.
- Make it clear who to contact with currency/pricing questions.
If you skip this, expect a flood of “the price is wrong” emails every time an exchange rate moves.
Step 6: Test, Test, Test
Don’t just set it and hope.
- Test quotes in each currency: Make sure taxes, discounts, and bundles calculate as expected.
- Check end-to-end: From quote to invoice to reporting. The numbers should match.
- Edge cases: Try a “rare currency” deal or a quote with mixed-currency products.
Pro Tip: Create a checklist. Make someone actually sign off before you roll out to the full team.
Step 7: Ongoing Maintenance—Keep It Simple
Multi-currency pricing isn’t a “one and done” project. Set reminders for:
- Exchange rate refreshes (weekly or monthly, depending on your tolerance for swings)
- Price list reviews: At least quarterly, especially if you run promos or discounts
- User feedback: Ask the sales team where things get confusing
What to ignore: Don’t chase every minor rate fluctuation. You’ll drive yourself (and your team) nuts.
A Few Gotchas to Watch For
- Decimal precision: Some currencies don’t use cents (JPY, for example). Experlogix can mess this up if you’re not careful.
- Rounding errors: Especially when discounts or taxes are involved. Check your math.
- Reporting mismatches: Make sure finance reports convert everything back to your base currency for apples-to-apples comparisons.
If you notice weirdness, it’s usually a mapping issue or outdated exchange rates.
Final Thoughts: Don't Overthink It
Global pricing gets messy fast, but most teams make it worse by trying to “future-proof” every possible scenario. Start with the currencies you actually need. Automate what you can. Keep your price lists as simple as possible. And when (not if) something breaks, fix it and move on. Multi-currency in Experlogix isn’t magic, but with a little planning, it doesn’t have to be a nightmare either.