Step by step guide to integrating Bounceban with Salesforce for seamless data sync

If you’re tired of your CRM being full of dead emails and bounced contacts, this guide’s for you. We’ll walk through connecting Bounceban with Salesforce so your data stays clean, everyone’s on the same page, and you don’t waste time on half-baked integrations. No fluff, no nonsense—just what you need to get this done, and a few heads-ups on what can go wrong.

Why bother connecting Bounceban to Salesforce?

Let’s be honest: Salesforce is only as good as the data inside it. If your sales team keeps emailing dead leads, or your reports are full of junk contacts, you’re wasting time and money. Bounceban helps by scrubbing bounces and bad emails right out of the pipeline, but only if you set it up right.

This guide is for admins, ops folks, or anyone who’s been voluntold to “make the integration work.” You don’t need to be a developer, but you should be comfortable clicking around Salesforce and pasting in a few API keys.

What you’ll need before you start

Don’t skip this. Missing one step here will trip you up later.

Salesforce admin access (not just a regular user account)
Bounceban account with API access enabled
A list of which Salesforce objects you want to sync (Leads, Contacts, or something custom?)
A mental note: Salesforce sandboxes are your friend—test there first if you can.

Step 1: Map out your sync—what do you actually want to connect?

Before you touch a single setting, figure out:

Which email fields need cleaning? Usually Leads and Contacts, but you might have custom fields.
How often should the sync run? Real-time is nice, but batch (daily or weekly) is safer for big orgs.
What happens with bounces? Do you want to mark records as “Email Bounced,” update a field, or delete them entirely? (Pro tip: never auto-delete in Salesforce. Just don’t.)

Take five minutes to jot this down. It’ll save you an hour of head-scratching later.

Step 2: Set up API access in Salesforce

Bounceban needs to talk to Salesforce, and that means API access. Here’s how:

Create a Salesforce Connected App:
Go to Setup → Apps → App Manager → New Connected App.
Fill in the basics (name, email, etc.).
Under “API (Enable OAuth Settings),” check the box.
Add https://login.salesforce.com/services/oauth2/callback as a callback URL.
Select the following OAuth scopes:
- Access and manage your data (api)
- Perform requests on your behalf at any time (refresh_token, offline_access)
Save and make note of the Consumer Key and Consumer Secret.
Set permissions:
Make sure your integration user has access to the objects and fields you want to sync.
Don’t use your own admin account for this. Create a dedicated “integration” user if you can.
Security heads-up:
Don’t share these keys in Slack or email. Treat them like passwords.
If you ever fire an admin or change staff, rotate these credentials.

Step 3: Get your Bounceban API key

This is usually the easy part:

Log in to your Bounceban dashboard.
Go to “API Settings” or similar (the exact wording changes, but it’s usually in your account/profile menu).
Generate a new API key. Copy it somewhere safe—you’ll need it soon.

If you can’t find it, their support team is pretty responsive. Just don’t be surprised if the UI moves around; these tools change fast.

Step 4: Connect Bounceban to Salesforce

Now you’ll actually connect the dots.

In Bounceban:
Find the “Integrations” or “Salesforce Integration” section.
Click “Add Integration” or “Connect Salesforce.”
Enter your Salesforce instance URL, Consumer Key, and Consumer Secret from earlier.
Use your dedicated integration user’s Salesforce username and password.
Paste in your Bounceban API key.
Authorize the connection:
You’ll be prompted to log in to Salesforce and approve access. Double-check you’re using the right account.
If you get an error about permissions: go back to Step 2 and make sure your integration user has API and object access.
Set sync preferences:
Choose which objects and fields to sync.
Set your sync frequency (real-time, hourly, daily, etc.).
Decide what should happen when Bounceban detects a bounce (update a field, add a note, etc.).

Pro tip: Start with a small test group (maybe just Leads created in the last week) before syncing your entire database. Nothing like accidentally marking 50,000 “good” emails as bad because of a logic error.

Step 5: Test the integration (don’t skip this)

This is where most integrations fall apart. Don’t just set it and forget it.

Run a manual sync (if available) on a handful of records.
Check in Salesforce: Did the right fields get updated? Were any records unexpectedly changed?
Check in Bounceban: Is it flagging the right emails as bounced? Are results coming back to Salesforce?

If you spot anything odd, fix it now—before you turn on automatic sync for everyone.

Step 6: Automate and monitor

Once you’re confident it works:

Schedule the sync to run at your chosen interval.
Set up alerts (if Bounceban offers them) for sync failures, so you know if things break.
Spot-check a few records every few days, at least for the first month.

Heads-up: No integration is ever truly “set and forget.” APIs change, credentials expire, and people change field names in Salesforce all the time. Check in periodically.

Common pitfalls (and how to dodge them)

Field mapping mistakes: If you map the wrong field, you’ll overwrite good data or miss bounces entirely. Double-check your mappings.
Mass updating all records at once: Don’t do it. Start small and scale up.
Relying only on sync logs: Logs are helpful, but don’t trust them blindly. Look at real data in Salesforce too.
Ignoring custom objects: If you use custom objects for contacts or leads, make sure Bounceban can see them.
Assuming “real-time” is risk-free: Real-time sync sounds great but can eat up API limits or break things fast if you have a logic error.

What works, what doesn’t, and what to ignore

What works:
- Keeping bounced emails out of your sales pipeline. - Automating the boring parts of data cleaning. - Updating Salesforce fields so your team actually trusts the data.

What doesn’t:
- Blindly trusting any “one-click integration.” There’s always mapping and testing involved. - Expecting bounce detection to be perfect. Some bounces slip through, some “bad” emails are actually fine.

What to ignore:
- Fancy dashboards and “AI-powered” features—just get the core sync working first. You can always get fancier later.

Wrapping up: Keep it simple, iterate often

Don’t try to build the “perfect” sync from day one. Get the basics working, test it, and tweak as you go. Most integrations fail because someone tried to boil the ocean. Keep it simple, keep an eye on your data, and you’ll save yourself (and your team) a ton of headaches down the line.

If you hit a roadblock, don’t be shy about reaching out to support (on either side). And remember: a little manual checking at the start will save you a lot of cleanup later. Good luck!