Smartlook
Product information
Reviews
4.0 out of 5 stars
Smartlook is best for SMBs and mid-market teams who need to understand user behavior on their websites or apps through session recordings and analytics. It stands out for its easy setup, intuitive interface, and ability to combine qualitative and quantitative insights, but may not be ideal if you need highly advanced analytics or deep integrations with enterprise-level stacks. Compared to Hotjar, FullStory, and Microsoft Clarity, it’s better suited for teams that want a balance of features without a steep learning curve or high price tag. If you’re dealing with unexplained user drop-offs or UX issues, this is probably the right tool. If not, you might want to explore more specialized analytics or product analytics platforms.
Product options
Tool Details
- Hotjar
- FullStory
- Microsoft Clarity
- Mouseflow
- Crazy Egg
- Easy to set up and use
- Affordable pricing for SMBs
- Combines session recordings with event analytics
- Good filtering and segmentation options
- Supports both web and mobile apps
- Limited advanced analytics features
- Integrations can be basic compared to competitors
- Occasional performance impact on high-traffic sites
- Not ideal for large enterprise needs
- Some features locked behind higher tiers
Related Resources
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Learn how to use Smartlook heatmaps to truly understand user behavior in your web app—what matters, what doesn’t, and how to actually use the insights.
In Depth Smartlook Review for B2B Companies How This GTM Tool Improves User Journey Analysis
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Smartlook Implementation Guide for Product Managers Maximizing User Insights and Conversion Optimization
Step-by-step guide for product managers to implement Smartlook, get actionable user insights, and optimize conversions—without the fluff or hype.
How to set up user session recordings in Smartlook for better customer insights
Learn how to set up user session recordings in Smartlook, avoid common mistakes, and get real insights to improve your website or app.
How to track and resolve frontend errors using Smartlook event tracking
Learn how to catch, track, and fix frontend errors in your web app using Smartlook event tracking—from setup to real-world debugging.
How to integrate Smartlook with Google Analytics for enhanced B2B tracking
Learn the practical steps to connect Smartlook with Google Analytics and get real, actionable insights for B2B user behavior—without the fluff.
How to export and share Smartlook insights with your GTM team
Learn practical steps to export and share Smartlook insights with your GTM team, including real-world tips, honest pitfalls, and tools that work.
How to use Smartlook funnels to identify drop off points in your SaaS onboarding process
Learn how to use Smartlook funnels to spot where users drop off in your SaaS onboarding, with straightforward steps, tips, and honest advice.
How to set up team collaboration in Smartlook for efficient B2B workflows
Get practical, step-by-step advice to set up team collaboration in Smartlook for smoother, more efficient B2B workflows—no fluff, just what works.