Refiner
Product information
Reviews
4.0 out of 5 stars
Refiner is best for SMB and mid-market SaaS teams who need to collect targeted user feedback inside their product. It stands out for its flexible in-app survey targeting and deep integrations with popular CRMs and analytics tools, but may not be ideal if you need advanced survey logic or want to run large-scale external research. Compared to Typeform, SurveyMonkey, and Hotjar, it’s better suited for teams focused on product-led growth and in-app user insights. If you’re struggling to get actionable feedback from active users at the right moment, this is probably the right tool. If not, you might want to explore more general survey platforms or user research suites.
Product options
Tool Details
- Typeform
- SurveyMonkey
- Hotjar
- Survicate
- Userpilot
- Highly customizable in-app survey targeting
- Easy integration with CRMs and analytics tools
- Clean, modern UI for survey creation
- Strong support for NPS and user segmentation
- Responsive customer support
- Limited advanced survey logic compared to some competitors
- Not ideal for external or email-based surveys
- Pricing can add up as user base grows
- Fewer question types than larger survey platforms
Related Resources
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Key Features and Benefits of Using Refiner in Your B2B Go To Market Strategy
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How to export survey data from Refiner to Google Sheets
Learn the fastest, least painful ways to export survey responses from Refiner to Google Sheets—with honest pros, cons, and what to skip.
Best practices for integrating Refiner with HubSpot to capture user feedback
Learn how to connect Refiner and HubSpot to collect user feedback reliably. Real-world tips, honest advice, and practical steps—no fluff.
How to use Refiner to trigger personalized email campaigns after surveys
Learn step-by-step how to use Refiner to send targeted email campaigns after surveys, with honest tips on what actually works (and what doesn’t).