Olark
Product information
Reviews
3.8 out of 5 stars
Olark is best for SMBs who need to provide real-time chat support on their websites. It stands out for its simplicity, easy setup, and clean interface, but may not be ideal if you need advanced automation or deep integrations. Compared to main competitors like Intercom and LiveChat, it’s better suited for teams that want straightforward live chat without a lot of bells and whistles. If you’re dealing with overwhelmed support channels and want to quickly add live chat, this is probably the right tool. If not, you might want to explore alternatives with more robust features.
Product options
Tool Details
- Intercom
- LiveChat
- Zendesk Chat
- Drift
- Tidio
- Very easy to set up and use
- Affordable pricing for small teams
- Clean, intuitive interface
- Good basic reporting and chat transcripts
- Customizable chatbox appearance
- Limited automation and chatbot features
- Fewer integrations than some competitors
- Not ideal for large or complex support teams
- Basic analytics compared to advanced tools
- No built-in ticketing system
Related Resources
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Learn how to dig into Olark chat transcripts, spot real issues, and use what you find to actually make your customer service better—without the fluff.
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Learn how to set up automated chat greetings in Olark, what actually works, and how to avoid common mistakes that scare off customers.
Step by step guide to integrating Olark live chat with Salesforce CRM
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How to Compare Olark vs LiveChat for B2B Sales Teams in 2024
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A practical, honest guide to using Olark's survey features to gather, analyze, and act on customer feedback—without getting bogged down in hype.
How to route chats to the right team members using Olark group routing
Tired of chat chaos? Learn how to use Olark group routing to send live chats to the right team member every time—no tech jargon, just practical steps.
Top Features of Olark for Improving B2B Customer Engagement and Lead Conversion
Discover Olark’s best features for B2B teams to boost customer engagement, capture more leads, and streamline live chat for real business results.
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Learn how to add Olark live chat to your WordPress site, from setup to customization, with no fluff—just clear steps, real-world tips, and honest advice.
A complete walkthrough of configuring Olark proactive chat triggers for sales teams
Learn exactly how to set up Olark proactive chat triggers for sales teams—step-by-step, with real talk on what settings actually matter.
How to customize Olark chat box appearance to match your brand identity
Learn how to customize your Olark chat box—colors, position, text, and more—to match your brand style. Step-by-step tips for a polished look.
Best practices for using Olark team inbox to manage high chat volumes
Practical tips for using Olark team inbox to handle lots of live chats, avoid chaos, and keep your support team sane under pressure.
How to create and use Olark chat macros for faster customer support responses
Learn how to set up Olark chat macros to speed up support, avoid repetitive typing, and actually help your team—not just add another tool.