If your sales or outreach team is stuck juggling endless browser tabs, spreadsheets, and a mess of disconnected tools, you know the pain: missed follow-ups, scattered notes, and that creeping feeling you’re letting good leads slip away. This guide’s for anyone who wants to run actual outreach—not endless admin—by making the most of a dedicated, honest-to-goodness outreach platform. Here’s the real deal on using Aloware to cut the chaos and focus on what matters: building better business relationships.
What Aloware Actually Does (and Doesn’t)
Let’s clear up what Aloware is. It’s cloud-based software for managing phone calls, SMS, and automation—aimed mainly at sales and customer teams. It promises to connect with your CRM (like HubSpot, Pipedrive, Salesforce), track every call and text, and automate a lot of the grunt work.
But it’s not a magic bullet. It won’t write your emails, and it won’t replace good sales habits. Still, it might just help you build those habits by keeping your team organized and on task. Here’s how.
Core Features That Matter for B2B Outreach
No fluff—just the features that actually move the needle for outreach-heavy teams.
1. Integrated Calling and Texting
What it is: Aloware gives you a virtual phone system inside your browser or phone. You can make calls, send texts, and track it all automatically.
Why it matters: - No more copy-pasting numbers from your CRM or spreadsheet. - Outbound and inbound calls are logged—so you remember who you talked to and when. - Built-in texting is a lifesaver for follow-ups. (Texting gets far better response rates than cold emails, especially for short, actionable messages.)
Limitations: - Call quality depends on your internet connection. If your WiFi stinks, your calls might too. - Texting is great, but don’t spam—carriers are cracking down hard, and nobody likes a robot texter.
Pro tip: Set up local presence numbers (available in Aloware) to boost answer rates for cold calls. People are more likely to pick up if the area code looks familiar.
2. Automation: Sequences, Power Dialers, and Triggers
What it is: Aloware lets you set up automated workflows—think call/text/email sequences, auto-reminders, and power dialers that queue up your leads for rapid-fire calling.
Why it matters: - You can create “Sequences” that drip out calls, texts, and emails in a set order. This is huge for following up without dropping the ball. - The power dialer keeps your reps from cherry-picking leads (or stalling). It feeds them the next call automatically. - Triggers can kick off workflows based on actions—like sending a text when a web form is filled.
Limitations: - Automation is only as good as your setup. If your sequences are spammy or your timing’s off, you’ll annoy people or get ignored. - Power dialers are efficient, but can feel impersonal if you’re not careful. Make sure your reps personalize where it counts.
Pro tip: Start simple. Over-complicated sequences almost always backfire. Test, tweak, and keep what actually gets responses.
3. CRM Integration—For Real
What it is: Aloware plugs into most major CRMs, syncing contacts, call logs, texts, and notes.
Why it matters: - No more double-data entry. Updates in Aloware flow into your CRM, and vice versa. - Sales managers get real visibility—who’s calling, how many touches per lead, and which reps are actually working the list.
Limitations: - Integration setups aren’t always plug-and-play. You may need some admin time to get it right. - Some edge-case CRM fields might not sync perfectly. Test before you roll it out to the whole team.
Pro tip: If you’re not using a CRM, start now—even a basic one. Aloware is way more useful when it has good contact data to work with.
4. Reporting That’s Actually Useful
What it is: Aloware’s dashboards show call volume, connect rates, response times, and other metrics.
Why it matters: - You can spot bottlenecks (Are reps actually calling? Is anyone picking up?). - Data helps you coach reps—no more guessing who’s working and who’s just busy. - Helps justify what’s working to the higher-ups (or yourself).
Limitations: - Reporting is only as good as the data you put in. Garbage in, garbage out. - Some advanced reporting features are only in higher-tier plans.
Pro tip: Pick 2–3 metrics that matter for your team (like connect rate or response time). Don’t get lost in dashboard overload.
5. Call Recording and Coaching
What it is: You can record calls (with proper permissions), listen back, and coach your team.
Why it matters: - Great for onboarding new reps or giving real feedback. - Dispute resolution—if there’s ever a “he-said-she-said,” you’ve got the receipts.
Limitations: - Make sure you’re following call recording laws (these vary by state/country). - Don’t overdo it. Too much monitoring can kill morale.
Pro tip: Use recordings for specific coaching moments, not to micromanage.
What You Can Stop Worrying About
Aloware comes with bells and whistles, but most teams can safely ignore:
- IVR Trees (Phone Menus): Unless you’re running a full call center, keep menus dead simple. Most B2B buyers want a human, not a robot.
- Fax & Voicemail Drops: Fax is dead for most industries. Voicemail drops can feel spammy—use sparingly.
- Gamification: Some tools offer badges and points for reps. Cute, but it rarely changes real behavior.
Stick to the basics: call, text, track, repeat.
Real-World Pros and Cons
Here’s what you’ll likely run into after a few weeks:
The Good
- Saves time. Seriously—it cuts manual entry and keeps reps on task.
- Reliable logging. You’ll know what’s going out and what’s coming in.
- Easy to ramp up. New reps can learn in a day or two.
The Not-So-Good
- Learning curve for automations. If you’ve never set up sequences or triggers, expect some trial and error.
- Phone number management. If you’re using lots of local presence numbers, you’ll need to stay organized.
- Not an email platform. Aloware handles calls and texts very well, but email is basic—don’t expect a full marketing suite.
The Meh
- Mobile app is decent, not amazing. Good for basic tasks, but the web app is where the real action is.
- Price scales with usage. Heavy outbound teams may see costs jump with higher call/SMS volume.
Honest Setup Tips
- Get your data right first. Clean up contacts before importing. Bad data = wasted time.
- Start with one workflow. Don’t try to automate everything out of the gate. Nail one call/text sequence before expanding.
- Train your team. Even if Aloware looks simple, do a walkthrough. Show reps how to log calls, use the dialer, and track follow-ups.
- Check compliance. Especially for texting—make sure you’re not breaking TCPA rules or local laws.
Wrapping Up: Keep It Simple, Iterate Fast
If you’re serious about streamlining outreach, Aloware can help you do less admin and more actual selling. Focus on the features that help your team talk to more people, track what happens, and make smarter decisions. Skip the noise, start small, and tweak as you go. The best outreach workflow is the one your team actually uses day in and day out—so keep it simple and build from there.