If you spend your day making outbound calls—sales, support, recruiting—you know how much time you waste dialing phone numbers by hand. Typos, misdials, flipping between screens, all that stuff adds up. This guide is for anyone tired of that grind and looking for a way to get through their call list faster, with less hassle.
If you’re using Justcall, their click to call feature promises to fix a lot of these headaches. Here’s how it actually works, what’s worth setting up, and where the hype doesn’t quite deliver.
What Is “Click to Call,” Really?
Before diving into setup, let’s get clear: “click to call” just means you can click a phone number on your screen and your phone (or softphone app) will dial it for you. It’s not magic, but it does cut out a bunch of manual steps—especially if you’re working through a CRM or spreadsheets all day.
Where it helps:
- Sales reps working from CRM contact lists
- Recruiters calling lots of candidates
- Support teams following up with customers
Where it doesn’t:
If you’re only calling a handful of people, or if your workflow isn’t digital, you probably don’t need this.
Step 1: Make Sure You Actually Need It
Not every team needs click to call. Honestly, if you’re not working through lists of dozens of numbers, it’s overkill.
Click to call makes sense if:
- You regularly call more than 10-20 people a day.
- Your contacts are stored in a CRM, a spreadsheet, or a web-based tool (not sticky notes).
- You’re sick of fat-fingering phone numbers.
If that’s you, keep reading. If not, you can probably skip the setup and focus on something more pressing.
Step 2: Set Up Justcall Click to Call
Assuming you’ve decided it’s worth your time, here’s how to get it working.
2.1: Install the Justcall Browser Extension
Justcall’s click to call works through their browser extension (Chrome and sometimes Edge). Here’s what to do:
- Go to the Chrome Web Store and search for “Justcall.”
- Click Add to Chrome and follow the prompts.
- Once installed, you’ll see the Justcall icon in your browser toolbar.
Pro tip: If you use multiple browsers, stick to one for calling so your extension works consistently. Don’t fight your tools.
2.2: Log In and Configure the Extension
Once the extension’s installed:
- Click the Justcall icon in your browser.
- Log in with your Justcall credentials.
- The extension will ask for permissions—let it access the sites you use for your contacts (like your CRM).
This lets Justcall scan web pages for phone numbers it can make clickable.
2.3: Connect Justcall to Your CRM or Tools
If you’re using a compatible CRM (like Salesforce, HubSpot, Zoho, Pipedrive, etc.), Justcall has integrations to make click to call smoother.
- In your Justcall dashboard, go to Integrations.
- Find your CRM and follow the steps to connect it.
- Test by loading a contact in your CRM—phone numbers should now have a Justcall icon or be highlighted.
Heads up: Integrations are hit-or-miss. Sometimes, you’ll need to refresh your CRM or tweak permissions. If you don’t see the click to call button, double-check the extension is enabled and you’re logged in everywhere.
Step 3: Make Your First Click to Call
Now for the part that actually saves you time.
- Find a phone number on a supported web page (CRM, Gmail, LinkedIn, etc.).
- If the extension is working, the number should be underlined, boxed, or have a small Justcall icon.
- Click it. The Justcall dialer will pop up, pre-filled with the number.
- Hit Call.
That’s it. No copy/paste, no manual dialing.
What works well:
- No more switching tabs to dial.
- It works on most CRMs and even on many random web pages or emails.
Annoyances:
- Sometimes, the extension doesn’t recognize weirdly formatted numbers (“(555)555-5555 ext. 123” can trip it up).
- If your CRM uses pop-up windows or frames, the click to call might not show.
- Mobile support is limited—this is a desktop thing.
Step 4: Troubleshoot Common Problems
Even with a decent setup, click to call can go sideways. Here’s what to check before you rage-quit:
- Extension not showing up?
Make sure it’s enabled in your browser. Sometimes Chrome disables extensions after updates. - Numbers not clickable?
The page might not have loaded fully, or the number format is odd. Try refreshing. - Nothing happens when you click?
You might be logged out of Justcall, or your CRM’s page permissions are blocking popups. - Audio issues?
Double-check your headset or mic settings in Justcall’s dialer. Sometimes browser mic permissions get reset.
Pro tip: Most issues come down to browser permissions or being logged out. Don’t overthink it—log out, close everything, and log back in.
Step 5: Speed Up Your Workflow (But Don’t Go Overboard)
Click to call is best for cutting friction, not for automating your job away. Here’s how to actually get faster without making things worse:
- Use call notes: Most CRMs let you add notes right from the Justcall dialer. Do it right after the call—don’t trust your memory.
- Queue up your next call: As soon as you hang up, click the next number. Don’t get sucked into admin work between calls.
- Avoid “power dialer” temptation: Justcall has auto-dialing features, but they can get you in trouble if you’re not careful (think: calling people before you’re ready, burning through lists without context). Stick to click to call unless you’re working huge, cold lists.
What to Ignore (or Be Skeptical Of)
There’s a lot of breathless marketing around click to call. Here’s what you can safely ignore:
- “5x your sales with one click!”
Nice try. Click to call saves you a few seconds each call, not hours. - “Fully automated outreach!”
You still need to have real conversations. Click to call just gets you on the line faster. - “Works everywhere!”
Not true. Some internal tools, legacy web apps, and mobile environments just don’t play nice with browser extensions.
Pro Tips for Teams
- Standardize your tools: Get everyone on the same browser and extension version. Saves headaches for the whole team.
- Lock down your workflows: If you’re using click to call, make sure your CRM fields are consistent (e.g., always use +1 for US numbers). Messy data slows everyone down.
- Privacy: Remember, using click to call means the extension scans your web pages for phone numbers. If you’re dealing with sensitive info, double-check your company’s privacy policies.
Keep It Simple and Iterate
Click to call with Justcall is a nice step up from dialing by hand. It’s not a silver bullet, but if you’re calling lots of people every day, it’ll shave off little bits of friction that add up.
Set it up, make sure it fits your workflow, and don’t obsess over every bell and whistle. Start simple, tweak as you go, and focus on having better conversations—not just faster ones.