If you’re running a call center, managing sales teams, or just sick of watching your call engagement numbers flatline, you’ve probably looked at AI tools like Evecalls. Maybe you’re hoping for a magic button. Spoiler: there isn’t one. But Evecalls does have some genuinely useful AI features that—if you use them right—can make a real difference. This guide is for anyone who wants to move past the buzzwords and actually get more out of their calls.
Let’s break down, step by step, how to use Evecalls AI to boost engagement—and what’s worth your time.
1. Get Your Data in Order (Don’t Skip This)
Before you even touch the AI tools, make sure your contact lists and caller data aren’t a mess. AI is only as smart as the data you feed it. Garbage in, garbage out.
What matters: - Up-to-date phone numbers and names - Notes on call history, preferences, pain points—anything you know - Segment your lists: new leads, follow-ups, cold calls, etc.
Pro tip:
Don’t trust that your CRM is perfect. Spot-check a few records. If you’re missing basics, fix that first.
2. Set Up Evecalls AI Call Scripts
The AI script builder is one of Evecalls’ main features. It lets you create dynamic scripts that adjust based on how the conversation goes. Here’s how to actually set it up for better engagement—not just to check a box.
How to do it: - Use the script builder to set up “branches”—so the script changes if a caller says yes, no, or asks a question. - Keep the initial pitch short. No one wants to listen to a robot ramble. - Add prompts for your agents: “If the customer hesitates, ask about their current provider.” - Test your script on real calls. Listen back—did the dynamic parts actually feel natural, or did they trip up your team?
What works: - Scripts that give agents flexibility, not a straitjacket. - Using AI suggestions for follow-up questions if a call goes off-script.
What doesn’t: - Overly complex scripts with a million branches. Agents get lost, and callers notice. - Relying solely on AI to write your scripts. It’s a starting point, not the finished product.
3. Use Real-Time AI Suggestions (But Don’t Tune Out)
Evecalls can offer real-time tips while your agents are on calls—like reminders to mention an offer, or a prompt if the conversation stalls.
Here’s how to make it useful: - Train agents to see these as quick nudges, not gospel. If the suggestion fits, use it. If not, trust their judgment. - Set up alerts for specific keywords (like “cancel” or “not interested”), so agents get notified when it’s time to try a save or wrap up politely. - Customize prompts for your product or service—not just generic sales lines.
Honest take:
If your agents ignore the pop-ups, this feature is useless. But if you keep the suggestions tight and relevant, it’s like having a good coach in your ear.
4. Analyze Calls with AI—Don’t Just Collect Recordings
Recording calls is standard. Evecalls takes it further by automatically analyzing them for sentiment, talk-to-listen ratio, keywords, and more. Here’s how to actually use that info:
What to look for: - Which agents get people talking the most? (More listening, less pitching usually means higher engagement.) - Are certain script lines causing people to tune out or hang up? - Are there common objections that keep coming up?
What to do next: - Share specific examples—good and bad—in training. “Here’s where the script landed well. Here’s where the caller got annoyed.” - Adjust scripts and coaching based on the real sticking points, not just gut feeling. - Watch for trends: if engagement drops after a certain question, rewrite it.
What’s not worth your time: - Obsessing over sentiment analysis scores for every call. They’re directionally useful, but not gospel truth. - Collecting data and doing nothing with it. If you’re not acting on what you learn, skip this step.
5. Automate Follow-Ups (But Don’t Sound Like a Robot)
Evecalls can automatically schedule follow-up calls or send reminders based on call outcomes. This is great—if you use it to actually connect, not just spam people.
How to use this well: - Set clear triggers: “If not reached, follow up in 2 days.” “If interested, schedule demo.” - Let the AI suggest the best time to call back (based on past engagement times). - Personalize any follow-up messages. Even a small detail—“I see you asked about X”—makes a difference.
What to watch out for: - Don’t let automation replace human judgment. If a caller said “never call again,” make sure that gets honored. - Avoid sending the same canned message to everyone. People notice.
6. Use AI Insights to Train (and Motivate) Your Team
Evecalls gives you dashboards and leaderboards based on AI-analyzed call data. This can be a goldmine for training—or just another dashboard no one reads.
How to get value: - Use real examples from your own calls, not generic case studies. - Celebrate what’s working: “This approach got a 30% callback rate. Let’s do more of that.” - Use data to spot who needs help—sometimes your top talker isn’t your top engager.
What to ignore: - Gamification for its own sake. If your team hates leaderboards, don’t force it. - “Top agent” rankings based only on call volume. Quality matters more.
7. Keep It Human—AI Is a Tool, Not a Substitute
This isn’t a technical step, but it’s the most important. The best AI features in the world won’t boost engagement if your agents sound bored, scripted, or robotic.
What actually works: - Use AI to handle the boring stuff—reminders, data entry, basic prompts. - Let your team focus on building a real connection. - Regularly review what AI is suggesting. If something feels off, change it.
What doesn’t: - Setting and forgetting. AI isn’t a crockpot—you can’t just let it run forever.
Wrapping Up: Keep It Simple, Iterate Often
Evecalls’ AI features are most useful when you treat them as a set of tools, not a magic fix. Start with your data, keep your scripts flexible, use real-time suggestions as a safety net—not a crutch—and actually look at the call analytics. Automate what makes sense, but don’t lose the human touch.
Don’t try to overhaul everything at once. Pick one feature, test, tweak, and see what moves your engagement numbers. Then build from there. Simple, honest, and grounded beats flashy—and your callers can tell the difference.