If you’re wrangling B2B workflows in Getfollow, you know things don’t always go according to plan. Maybe your automations stall, data doesn’t sync, or you’re drowning in cryptic errors. This guide is for B2B ops folks, sales admins, and anyone tired of chasing their own tail every time Getfollow throws a fit. We’ll skip the fluff and get right into how to fix the stuff that actually matters, fast.
1. Check the Basics First (Yes, Really)
Before you assume it’s a bug, start with the simple stuff. Most Getfollow headaches come down to things like:
- Wrong credentials: Double-check your API keys, logins, and permissions. It’s boring, but missed commas or expired tokens are common culprits.
- Connectivity issues: If Getfollow can’t talk to your CRM or data source, nothing works. Test your internet, VPN, and firewall rules.
- Browser quirks: Clear your cache, disable extensions, and try a different browser. You’d be surprised how often this fixes “mystery” problems.
Pro tip: If you’re new to Getfollow, start with a sandbox account. Break things there before you break your real data.
2. Workflow Not Triggering? Start Here
Automated workflows are the backbone of B2B ops, but sometimes they just… don’t fire.
What usually goes wrong:
- Trigger conditions are too narrow. Maybe you set the trigger to “when deal status = WON,” but your CRM uses “Closed Won.” Little mismatches like this kill automations.
- Zapier/Make integration glitches. If you’re piping data through another tool, check their logs too.
- Schedule confusion. Some workflows only run hourly or daily. Don’t expect instant results if it’s set to a slow schedule.
How to fix it:
- Test the trigger manually. Create a dummy record that matches your trigger rules exactly.
- Check logs. Getfollow’s activity logs usually show what’s happening under the hood. Look for “skipped” or “failed” runs.
- Watch for rate limits. If you’re running a lot of automations, you might be hitting API or account limits. Throttle back and space out your runs.
- Review time zones. Scheduling based on your local time doesn’t always match the system’s default time. Double-check.
Honest take: Most “broken” workflows aren’t broken—they’re just not being triggered the way you expect. Nine times out of ten, it’s a logic issue, not a software bug.
3. Data Not Syncing Between Tools
Nothing saps your will to live like missing or mangled data between Getfollow and your CRM, MAP, or spreadsheet.
Common causes:
- Field mapping errors. If you rename a field in one tool but not in Getfollow, syncing grinds to a halt.
- Data format mismatches. Dates, phone numbers, currencies—if formats don’t match, stuff won’t sync.
- Permissions. If your integration user doesn’t have full read/write access, updates silently fail.
Step-by-step fix:
- Map your fields. Go through your integration settings line by line. Make sure every field in Getfollow has a matching field in your other tool.
- Test with sample data. Push a few records through and see where the data breaks.
- Check error logs. Getfollow’s logs can tell you if a sync failed due to mapping or permissions.
- Check for hidden filters. Sometimes filters in your destination tool (like “only sync active deals”) block records.
Ignore: Advice to “just reconnect the integration.” Unless you actually changed your credentials, that’s usually a waste of time.
4. Error Messages That Don’t Make Sense
Getfollow does a lot right, but its error messages aren’t always plain English. If you get a message like “400: Bad Request” or “Object not found,” don’t panic.
What to do:
- Copy the error and search their docs. It’s basic, but often the documentation has a translation.
- Check recent changelogs or status pages. Sometimes you’re not the problem—Getfollow or a connected service is down.
- Look for patterns. Does the error only happen with certain data, users, or at certain times?
Pro tip: Keep a running doc of cryptic errors and what fixed them. You’ll save future-you a ton of hassle.
5. Automation Runs Too Slowly
Maybe your lead routing or enrichment is technically “working,” but it’s so slow that it might as well be broken.
Why this happens:
- Too many steps. Chaining a dozen actions in one workflow piles on lag.
- Third-party bottlenecks. If you’re pulling from external APIs, their speed limits your speed.
- Bulk actions vs. single actions. Batch processing is always faster. If you’re handling one record at a time, rethink your approach.
How to fix it:
- Cut unnecessary steps. Every action adds time. If you can, combine or remove steps.
- Batch process where possible. Push updates in bulk instead of one by one.
- Schedule heavy jobs off-hours. If your enrichment runs at 9 a.m. with everyone else, you’ll be in a traffic jam. Try midnight.
- Monitor performance over time. Is it getting worse, or is today just a fluke? Track it.
Honest take: Getfollow isn’t built for real-time, high-frequency transactions. If you need sub-second processing, you’re using the wrong tool.
6. Permissions and User Access Headaches
The bigger your team, the more likely someone can’t see or do what they need in Getfollow.
Symptoms:
- People can’t launch or edit workflows they should own.
- Data is visible to the wrong users (or not visible at all).
- Admins get buried in access requests.
How to tackle it:
- Audit your user roles. Getfollow has granular permissions, but you have to set them up right. Check who can edit, view, or run each workflow.
- Use groups/teams. Don’t manage access one user at a time—group people by role.
- Test access with dummy accounts. Don’t just trust what you see as an admin.
- Review access after org changes. New hires, team shifts, offboarding—these all mess with permissions.
Ignore: Blanket advice to “just make everyone an admin.” That’s how you end up with accidental deletions and angry late-night calls.
7. When to Contact Support (and How to Get a Real Answer)
Let’s be honest: sometimes you have to open a ticket. If you do, stack the deck in your favor:
- Include screenshots, error messages, and workflow IDs. The more detail, the faster your answer.
- Describe what you’ve tried. List steps you’ve already taken so you don’t get copy-paste suggestions.
- Ask direct questions. “Why did workflow 14d7f fail at step 3?” beats “It’s broken, help.”
Support is usually decent, but don’t expect miracles with vague tickets.
8. Keep It Simple: Avoid “Over-Engineering”
It’s tempting to build elaborate, interconnected workflows to automate everything. Here’s the truth:
- The more moving parts, the more things break.
- Nested or recursive workflows are a debugging nightmare.
- If you need a flowchart to explain your automation, it’s too complex.
Whenever you’re stuck, strip your workflow back to the bare minimum. Solve the real problem first, then add complexity only if you must.
Wrapping Up
Most Getfollow issues boil down to basic configuration, messy data, or unclear triggers—not deep software bugs. Start simple, check your assumptions, and don’t overcomplicate things. Troubleshooting is mostly about patience and methodical checking, not magic fixes. When you hit a wall, document what you find so the next time’s easier. And remember: if you keep your workflows simple, you’ll spend less time putting out fires and more time actually running your business.