If you’re making a lot of outbound calls—sales, real estate, fundraising, you name it—waiting for people to pick up is a giant waste of your time. That’s where multi line dialing comes in. It lets you call several numbers at once, so you spend less time listening to ringing and more time actually talking to people.
This guide is for anyone using Batchdialer and wants to get the most out of their day. I’ll walk you through setting up multi line dialing, point out what actually matters, and flag the common mistakes that can trip you up.
Let’s get you dialing faster—without the headaches.
Why Multi Line Dialing? (And What to Watch Out For)
Before you turn on all the lines and start burning through lists, know this: multi line dialing is powerful, but it’s not magic. Here’s what you actually get:
What works: - Way fewer dead minutes. You’re on the phone more, twiddling your thumbs less. - Higher contact rates. More dials = more chances to reach a live person.
What doesn’t: - “Set and forget” dialing. You can’t just crank up the lines and walk away. If you’re not careful, you’ll end up with dropped calls or frustrated prospects. - Ignoring compliance. Spam flags and TCPA violations are real. If you don’t know what those are, pause and look them up.
Bottom line: Multi line dialing is like putting your call process on steroids—if you handle it right. Used wrong, it’s just chaos and callbacks you’ll never answer.
Step 1: Get Your Batchdialer Account Ready
First, make sure you’ve got the right Batchdialer plan. Multi line dialing isn’t always included in basic packages. Double-check:
- Plan features. Look for “multi-line dialing” in your subscription.
- User permissions. If you’re not the admin, you might need someone who is to enable it.
Pro tip: If you’re not sure, Batchdialer’s support chat is actually pretty responsive. Ask before you waste time hunting around the menus.
Step 2: Clean Up Your Calling List
Multi line dialing makes bad data a bigger problem. With one line, a wrong number wastes a minute. With four lines, you waste four. Here’s what to do:
- Scrub for DNC (Do Not Call). This is non-negotiable. Batchdialer can do this for you, but double-check.
- Normalize the formatting. Fix weird numbers, missing area codes, and duplicates.
- Prioritize quality over quantity. A smaller, better list beats a massive, messy one every time.
Don’t skip this step. Multi line dialing just amplifies whatever you feed it—good or bad.
Step 3: Set Up Multi Line Dialing in Batchdialer
Now, let’s get into the actual setup. Batchdialer’s interface changes now and then, but the general process is the same:
- Log in to your Batchdialer dashboard.
- Navigate to “Campaigns.” Either create a new campaign or edit an existing one.
- Choose your dialing mode. Look for options like “Preview,” “Power,” or “Multi-line.” You want “Multi-line.”
- Select the number of lines. Usually 2 to 4. (More on this in a second.)
- Assign your list(s) and agents.
- Set up call routing. Decide what happens if multiple people answer at once. (Hint: You’ll want to minimize “dropped calls.”)
- Adjust additional settings:
- Call recording
- Voicemail drop
- Caller ID rotation
How many lines should you use? - 2 lines: Safer, less risky, but not as fast. - 3-4 lines: Faster, but can get messy if you’re not quick on your feet. - 5+ lines: Only if you have super-fast, experienced callers and a plan for handling dropped calls. Most folks never need this.
Start slow. It’s easier to ramp up than to walk back a flood of complaints.
Step 4: Test Before You Blast
Don’t skip a dry run. This is where you catch the “oh crap” moments before you hit your whole list.
- Test with a small list—20-30 numbers.
- Listen for awkward silences or dropped calls. That means you might have too many lines or your routing is off.
- Make sure your caller ID isn’t getting flagged as spam. (Google “caller ID reputation” tools; they’re free.)
- Check call recordings. Are they saving? Is the quality decent?
If anything’s off, fix it now. Otherwise, you’ll just multiply your headaches.
Step 5: Train Your Team (or Yourself)
Multi line dialing changes the pace. Suddenly, you can get two live calls at once. Here’s how to not melt down:
- Practice fast call handling. You need a tight intro and a clear call script. No rambling.
- What to do with two pickups:
- Most systems will connect you to the first answer and drop the rest. That’s fine, but know it happens.
- If you’re running solo, don’t try to juggle two calls at once. It never works.
- Prep for more voicemails. Use voicemail drop features—don’t waste time repeating yourself.
Pro tip: Track your “dropped call” rate. If it’s high, scale back the number of lines. Better to actually talk to people than to leave a trail of hang-ups.
Step 6: Launch, Monitor, and Adjust
You’re ready to go live. But keep your hand on the wheel:
- Monitor in real time. Batchdialer usually gives you dashboards. Watch them.
- Adjust lines as needed. If you’re overwhelmed, drop to fewer lines. If it’s too slow, add one.
- Keep an eye on spam flags. If your answer rate drops or people say “I almost didn’t answer, it showed as spam,” rotate your caller IDs or pause for a bit.
- Review agent performance. Are they keeping up? Burning out? Missing live calls? Adjust accordingly.
What to Ignore (Mostly)
- Endless “AI optimizations.” Most of these are just scheduling tweaks. Focus on the basics: good list, right number of lines, quick pickup.
- Exotic integrations. Don’t hook up 15 CRMs and 10 data sources until you’ve got the dialing itself running smoothly.
- Sky-high promises about “10x your connects instantly.” If it sounds too good to be true, well, you know the rest.
Quick Troubleshooting
- Dropped calls too high? Lower your line count. Check your internet connection.
- Calls flagged as spam? Rotate caller IDs. Don’t hammer the same area code over and over.
- Agent burnout? Multi line dialing is intense. Give people breaks, and don’t expect superhuman speed all day.
Keep It Simple, Iterate Fast
Multi line dialing in Batchdialer is a real productivity boost—if you stay on top of it. Start with fewer lines, watch your results, and don’t get distracted by every shiny feature. The goal is more conversations, not just more dials.
Dial smart, not just fast. If something feels off, tweak it. You’ll get better results that way, and your sanity will thank you.