Struggling to catch UX problems before they frustrate your users? You’re not alone. Most teams don’t find out something’s broken until they see angry tweets or customer support tickets piling up. If you use LogRocket, you have a shot at getting ahead of these issues—if you set up your alerts the right way.
This guide is for anyone who’s tired of playing whack-a-mole with bug reports and wants a practical, honest approach to using LogRocket alerts to actually spot and fix user experience headaches before they turn into real problems.
1. Understand What LogRocket Alerts Actually Do (and Don’t)
First, a reality check. LogRocket is a session replay and monitoring tool. Its alerts can tell you when certain things happen on your site—errors, slowdowns, rage clicks, dead clicks, etc. That’s powerful, but it’s not magic. Alerts won’t fix your UX for you, and you’ll still need to interpret what’s noise and what’s real.
What LogRocket alerts are good for: - Catching sudden spikes in errors or user frustration signals - Notifying you when a new bug or regression crops up - Surfacing repeat pain points (like users getting stuck or clicking the same thing over and over)
What to ignore: - Trying to set up alerts on every minor event (you’ll just end up tuning them out) - Expecting alerts to tell you why something happened—they just tell you it did
Pro Tip: Treat alerts as smoke alarms, not diagnoses. They tell you where to look, not what to fix.
2. Decide What You Actually Want to Monitor
Don’t just turn on everything. Start by thinking about what hurts your users (and your business) the most. Some real-world examples:
- App crashes or major JavaScript errors
- Rage clicks (users clicking repeatedly in frustration)
- Dead clicks (users clicking, but nothing happens)
- Slow load times or key actions taking too long (checkout, form submit)
- Repeated navigation loops (users bouncing between the same pages)
- Abandoned flows (users dropping off signup or checkout)
Ask yourself: - What’s cost us real money or time before? - What keeps showing up in support tickets? - Where do we not want to be surprised?
Don’t: Set alerts for generic page views or minor UI quirks. You’ll just train yourself to ignore them.
3. Setting Up LogRocket Alerts: Step-by-Step
Here’s how to actually create useful alerts inside LogRocket. (Assuming you’ve already got LogRocket installed and tracking sessions.)
3.1. Go to the Alerts Section
- In your LogRocket dashboard, look for “Alerts” in the sidebar.
- Click “Create Alert” or the plus (+) button.
3.2. Pick an Alert Type
LogRocket gives you a few main options:
- Error alerts: Triggered by JavaScript errors, network failures, etc.
- Frustration signals: Rage clicks, dead clicks, excessive back-and-forth.
- Performance alerts: Slow page loads, slow API responses.
- Custom event alerts: Things you manually track (e.g., failed logins, form abandonments).
Honest take: Start with error and frustration alerts. Performance and custom event alerts are great, but they take a bit more tuning.
3.3. Set Conditions That Matter
Here’s where most teams go wrong: they set alerts that trigger on every single event. That’s a recipe for alert fatigue.
Do this instead: - Use thresholds. For example, “More than 5 users experience this error in 10 minutes.” - Filter by URL, user type, or environment (prod vs. staging). No need to flood your inbox with test data. - Pick “unique users” over “total occurrences” to avoid being spammed by a single broken session.
Example: - “Alert me if more than 3 users encounter a checkout error within 30 minutes.” - “Alert when there are more than 5 rage click sessions on /signup in a day.”
3.4. Choose Who Gets Notified (and How)
- Email is fine for most teams, but if you live in Slack, hook up the Slack integration.
- Don’t send every alert to the whole company. Route performance stuff to engineering, conversion drop-offs to product, and so on.
- Set up a dedicated channel for alerts so they don’t get buried.
Pro Tip: If you’re getting too many “false alarms,” dial back the conditions. If you’re missing real problems, loosen them up. Iterate.
4. Tuning Alerts: Avoid the Spam Trap
The first week, you’ll probably get too many alerts—or not enough. That’s normal. Here’s how to tune things so you only see what matters.
- Review your alert history weekly. Are you investigating real issues, or are they mostly noise?
- Adjust thresholds. If you’re getting swamped, increase the number of users or occurrences before an alert fires.
- Add context to notifications. Include the URL, error type, and session link right in the alert so you can triage faster.
- Mute known issues. If you’re working on a bug, temporarily mute the alert so you don’t get nagged.
What doesn’t work: Setting and forgetting. Your product changes, so your alerts should, too.
5. Investigate and Act: Turning Alerts into Real Fixes
An alert is just a nudge. To get value, you (or someone) needs to actually look at what happened.
- Jump into the session replay. LogRocket links you right to the session. Watch what the user did—this beats combing through logs.
- Check for patterns. Is this one person with a weird browser, or lots of users on Chrome? Did it start after a new deploy?
- Decide on next steps. Sometimes it’s a quick fix (broken button), sometimes it’s a product issue (confusing flow). Triage accordingly.
Pro Tip: Keep a lightweight doc or ticket for recurring issues. If you see the same alert pop up again and again, that’s a signal to prioritize it.
6. Advanced Moves: Custom Events & Team Workflows
Once you’ve got the basics down, here’s where LogRocket can go further—if you actually need it.
- Custom alerts for business-critical flows: Track when users abandon carts, fail to complete signup, or trigger rare but serious errors.
- Integrate with your issue tracker: Some teams pipe LogRocket session links straight into Jira, GitHub, or Linear tickets.
- Use tags and filters: If multiple teams use LogRocket, tag alerts by product area or priority so they don’t get lost.
But—don’t overcomplicate it. Fancy setups sound cool, but if nobody’s watching or acting on the alerts, it’s just dashboard clutter.
7. What to Ignore (and Why)
- Don’t alert on every error. Some third-party scripts throw harmless errors all day long. Focus on what you can fix.
- Skip generic engagement alerts. “User clicked button!” isn’t actionable.
- Don’t use alerts as a replacement for regular UX reviews. They won’t catch everything, especially subtle usability issues.
Keep It Simple, Iterate, and Actually Use Your Alerts
Setting up LogRocket alerts isn’t hard—but making them useful takes a bit of discipline. Start small. Monitor what actually matters. Tune your alerts every so often. And most importantly: when you get an alert, actually look at it and decide what to do next. That’s how you stay ahead of UX problems, not behind them.
Nobody needs another firehose of notifications. But with a little setup, LogRocket alerts can be the early warning system your team actually pays attention to—and acts on.