How to set up and manage multiple caller IDs in Convoso

If you’re running outbound campaigns through a dialer, you know how fast a single caller ID can get flagged or blocked. Managing multiple caller IDs is pretty much required these days—whether you’re trying to boost answer rates, avoid spam-lists, or just want to look local to your prospects. This guide is for folks who use Convoso and want practical, step-by-step advice on how to actually set up and manage multiple caller IDs—without losing your mind or blowing your budget.

No fluff, no vague promises about “improving contact rates 10x.” Just what works, what doesn’t, and a few pitfalls to avoid.

Why bother with multiple caller IDs?

Let’s get the “why” out of the way. Using more than one caller ID isn’t just about looking fancy. It’s about:

  • Avoiding call blocking and spam flags: Carriers and call-blocking apps are quick to flag numbers making lots of outbound calls, especially if people don’t answer or mark you as spam.
  • Improving answer rates: Local numbers (or at least, numbers that look familiar to your leads) get answered more. It’s that simple.
  • Scaling outbound operations: If you’ve got a team dialing all day, one or two numbers won’t cut it. You’ll burn them out fast.

But—here’s the catch—just adding a pile of numbers and hoping for the best is a recipe for chaos. You need a system.

Step 1: Figure Out How Many Caller IDs You Actually Need

Before you start buying up numbers like a kid with a gift card, take a beat and look at your actual call volume and strategy.

Quick way to estimate:

  • Light campaigns (solo caller): 2–5 numbers per area code you dial into.
  • Team campaigns (5+ active agents): 10–20 numbers per area code, sometimes more if you’re really pounding the phones.

Pro tip: Don’t just buy tons of numbers “just in case.” Idle numbers can still get flagged, and you’re wasting money.

What to ignore

  • Don’t buy numbers for area codes you might call someday.
  • Don’t buy in bulk from random providers—stick with numbers you can manage directly in Convoso.

Step 2: Buy and Add Caller IDs in Convoso

Here’s how to add new numbers in Convoso. (If your admin handles this, send them this section.)

  1. Go to the Admin panel. Only admins can buy or add numbers.
  2. Navigate to “Caller IDs” or “Numbers.” The exact menu name may change, but it’s usually under “Settings” or “DID Management.”
  3. Click “Add Number” or “Buy Number.”
    • You’ll usually be able to filter by country, state, and area code.
    • Convoso lets you search specifically for local or toll-free numbers.
  4. Purchase the numbers you need. You’ll see the cost per number, which is usually monthly.
  5. Label each number. Seriously, label them (e.g., “LA Outbound 1,” “NY 212-1,” etc.). You’ll thank yourself later.

Heads up: Some area codes are in high demand. If you can’t get the exact code you want, pick something nearby. Most people won’t notice.

Step 3: Assign Caller IDs to Your Campaigns

Now that you’ve got your stable of numbers, you need to put them to work.

  1. Go to your Campaign settings.
  2. Find the Caller ID or “Outbound Numbers” section.
  3. Assign one or more numbers to each campaign.
    • Most people rotate numbers per campaign, not per agent. It keeps things manageable.
  4. Set your rotation rules.
    • Convoso lets you set up automatic rotation (e.g., round robin, per call, per day).
    • If you’re not sure, start with round robin. It’s simple and works for most setups.

What to watch out for

  • Double-check which numbers are tied to which campaigns.
  • Don’t assign the same number to multiple high-volume campaigns; you’ll just burn it out faster.

Step 4: Set Up Automatic Caller ID Rotation

Rotating caller IDs is what keeps them “fresh”—so you’re not hammering one number until it gets flagged.

  1. In the campaign’s Caller ID settings, look for “Rotation Mode” or similar.
  2. Choose your rotation method:
    • Round Robin: Evenly cycles through all assigned numbers.
    • Random: Randomly picks from your assigned list (not much different from round robin, but some prefer it).
    • Time-based: Changes number every hour, day, etc.
  3. Save your settings.

Pro tip: Don’t rotate too aggressively (e.g., per single call) unless you’re doing serious volume. It can get messy for tracking and callbacks.

What’s not worth your time

  • Overcomplicating the rotation (e.g., trying to “outsmart” call-blocking algorithms with weird patterns). Simple is fine.

Step 5: Monitor Caller ID Health and Reputation

This is the step most people ignore—until all their numbers get flagged as spam.

How to actually monitor:

  • Use Convoso’s built-in tools: Some plans have a “Caller ID Reputation” dashboard or alerts.
  • Third-party tools: Services like Caller ID Reputation, NumValidate, or TrueCaller let you check if your numbers are being flagged.
  • Manual checks: Call your own numbers from a cell phone and see what shows up. If you see “Spam Risk,” act fast.

What to do if a number gets flagged:

  • Pause it immediately in Convoso so you’re not making things worse.
  • Swap in a clean number for that campaign.
  • Consider retiring it for a few months, or forever.

Pro tip: Don’t try to “fix” a flagged number by just calling less. Once it’s marked, it’s a lost cause for most carriers.

Step 6: Keep Your Caller ID List Clean and Organized

It doesn’t take long for a list of 10 numbers to become 50, especially if you’re swapping out flagged ones.

Stay organized:

  • Label everything when you add it (location, campaign, status).
  • Regularly audit your list—remove numbers you’re not using.
  • Track which numbers are active, paused, or retired.

Don’t bother: Trying to “recycle” old flagged numbers. It’s usually not worth the hassle.

Step 7: Train Your Team (Even If It’s Just You)

If you’ve got agents, make sure they know:

  • Not to give out direct numbers—only the main inbound line.
  • How to handle callbacks (does Convoso route them correctly? Test it!).
  • How to report if they see “Spam Risk” or get complaints.

If you’re a solo operator, just write yourself a checklist so you don’t forget what’s assigned where.

Real-World Tips That Actually Matter

Let’s cut through the noise:

  • Don’t go crazy with hundreds of numbers unless you really need them. More numbers mean more management headaches.
  • Don’t assume local area codes are a magic bullet. They help, but content and timing matter too.
  • Don’t ignore flagged numbers. One flagged number can drag down your whole campaign’s reputation if you’re not careful.
  • Don’t skip monitoring. Set a reminder to check your numbers every week.
  • Don’t forget compliance. Make sure you’re following TCPA, DNC, and other rules. Multiple numbers won’t save you from lawsuits.

Wrapping Up: Keep It Simple, Watch Closely, Iterate

Managing multiple caller IDs in Convoso isn’t rocket science, but it does take some discipline. Start small. Build up as you need. Stay organized, rotate your numbers, and check their health regularly. Don’t get obsessed with chasing every possible trick—focus on what works, and adjust as you go.

If something seems broken, it probably is—trust your gut, and don’t be afraid to pause and rethink your approach. Your answer rates (and sanity) will thank you.