If you manage support docs, you know writing a good FAQ is trickier than it looks. You want answers that are clear but not robotic, helpful but not verbose, and you don’t have hours to polish each one. If you’ve ever stared at a blank page dreading the process, this is for you. Here’s a no-nonsense guide to using Quillbot to spin up FAQ sections quickly—without sounding like a bot or a corporate drone.
Why Use a Tool Like Quillbot for FAQs?
Let’s be honest: most FAQ sections are either too vague, too wordy, or clearly written by someone who stopped caring after question three. Hand-writing every FAQ is time-consuming, but copy-pasting from elsewhere isn’t a solution. You need something that helps you draft, edit, and polish answers fast.
Quillbot is best known as a paraphrasing tool, but it can do more than just reword sentences. It’s actually pretty handy for summarizing, expanding, and clarifying technical info—perfect for FAQs. Is it flawless? No. But with a bit of guidance, it can save you real time.
Step 1: Gather the Raw Material
Quillbot can’t read your mind. You’ll still need a list of questions and some kind of answer for each—this can be as rough as a few bullet points per question.
Where to get your FAQ content: - Customer support tickets (copy real questions) - Existing help docs - Slack/Discord/Email—wherever people ask the same stuff again and again - Ask your support team what comes up most
Don’t overthink this. A messy Google Doc with questions and a pile of answers is fine. The goal is to get all the “what do people keep asking us?” stuff in one place.
Pro tip: If you have a ton of questions, start with the top five. You can always add more later.
Step 2: Draft Short, Honest Answers
Before you bring Quillbot into the mix, write quick, no-frills answers to each question. Don’t worry about grammar or style—just get the facts down. The more direct and honest you are here, the better your final FAQ will be.
Example: - Q: How do I reset my password? - A: Click “Forgot Password” on the login page and follow the instructions in the email.
If you have an answer that’s too long, just jot down the main steps or info. Quillbot can help you condense or clarify it later.
What NOT to do:
Don’t paste in paragraphs of marketing fluff. Quillbot can’t magically turn vague answers into good ones—it needs something concrete to work with.
Step 3: Plug Answers Into Quillbot
Now, take your rough answer for each FAQ and paste it into Quillbot’s editor. You can use the free version for basic rewriting, but the paid version gives you more control over tone and length. (No, this isn’t a sales pitch. If you’re doing this a lot, it might actually be worth it.)
How to use Quillbot for FAQs: - Use the "Paraphraser" to rephrase stiff or awkward answers. - Use the "Summarizer" if your draft is too long—paste in the text and let Quillbot boil it down. - Use the "Custom" mode (paid) to set the tone—aim for “simple” or “formal” if you want to sound clear and direct.
Example workflow: 1. Paste the rough answer into the Paraphraser. 2. Review Quillbot’s output. If it sounds too generic or off, tweak your input and try again. 3. For answers over 100 words, try running them through the Summarizer first.
What works:
Quillbot is good at making wordy or awkward answers sound more natural. It’s also handy for trimming down explanations that get too technical.
What doesn’t:
Don’t expect Quillbot to add missing info or fix accuracy problems. It only works with what you give it. Also, it sometimes makes sentences a bit too bland or generic—watch out for that.
Step 4: Edit for Clarity and Tone
Don’t just copy-paste Quillbot’s output into your FAQ page. You still need a human touch.
Checklist for each answer: - Is it accurate? (Quillbot sometimes changes details by accident.) - Is it clear and direct? (Simplicity beats cleverness.) - Is the tone right for your audience? (You can sound friendly without being cutesy.) - Is the answer actually helpful, or does it just restate the question?
Quick fixes: - Remove filler phrases (“It is important to note that…”). - Swap in specific terms your users know (“dashboard” instead of “user interface”). - If Quillbot’s answer is too vague, add an example.
Pro tip:
Read each answer out loud. If it sounds like something you’d actually say to a customer, you’re probably good.
Step 5: Format for Easy Scanning
People skim FAQs. They want answers fast. Make it easy on them.
Formatting basics: - Use bold for questions. - Keep answers to 2-4 sentences. - Add bullet points for steps or lists. - Break up long answers into short paragraphs.
Example:
Q: How do I get a refund?
A:
- Go to your account settings
- Click “Billing”
- Select the purchase you want refunded
- Click “Request Refund” and follow the steps
Don’t:
- Dump a wall of text
- Use tiny font or fancy formatting
- Hide the real answer in a paragraph of disclaimers
Step 6: Double-Check for Accuracy
AI tools can introduce mistakes without you noticing—especially if your draft was unclear. Always double-check:
- Is the answer correct?
- Are any steps or links up to date?
- Did Quillbot change any key details?
If you’re not 100% sure, check with your support or product team. One wrong answer in an FAQ can do more harm than no answer at all.
Step 7: Publish and Iterate
Don’t try to make your FAQ section perfect on the first go. Publish your best draft, then pay attention to:
- Which questions keep coming up (add them)
- Which answers confuse people (clarify them)
- What feedback you get from support or users
Set yourself a reminder to review and update the FAQ every month or so. It beats letting it rot for a year.
What to Ignore (and What to Watch Out For)
- Ignore all-in-one FAQ generators that promise to “automatically answer every customer question.” They mostly spit out generic junk.
- Don’t trust Quillbot (or any AI tool) to write answers from scratch. It’s a tool, not a replacement for actual product knowledge.
- Don’t over-edit. You want fast, clear answers—not a novel.
Wrapping Up
Generating FAQs with Quillbot isn’t magic, but it is a solid shortcut—if you start with real answers and keep things honest. Remember: your goal isn’t to sound impressive, it’s to help people find answers fast. Keep it simple, keep it clear, and don’t be afraid to tweak things as you go. The best FAQ sections are always a work in progress.