How to manage team access and permissions in Neverbounce workspace

If you’re wrangling a team in email verification land, you know how quickly “who can do what” can get messy. This guide is for anyone running a Neverbounce workspace and wants to actually control who has access, what they can see, and what they can break (or, ideally, not break). Let’s cut through the noise and get your team set up right—no headaches, no endless permission puzzles.

Why Bother With Team Permissions?

It’s tempting to just share one login with everyone. But that’s asking for trouble: lost data, surprise charges, or someone accidentally nuking your lists. Good permissions mean:

  • Only the right people see sensitive stuff.
  • You avoid the classic “who deleted this?” drama.
  • You keep billing and integrations (mostly) safe from accidents.

Neverbounce’s team features aren’t perfect, but they’re way better than nothing. Let’s get practical.

Step 1: Understand How Neverbounce Handles Teams

Before you start clicking, here’s what you need to know (and what Neverbounce doesn’t do):

  • Workspaces: Think of a workspace as your team’s home base. Everything—lists, credits, API stuff—lives here.
  • Users: You invite people to your workspace. Each gets their own login.
  • Roles: Neverbounce keeps it simple. You’ve got:
    • Owner: Full control. Can manage billing, settings, users—everything.
    • Admin: Can do almost everything except transfer ownership or delete the workspace.
    • Member: Can verify lists and use most features, but can’t mess with billing or users.

Pro tip: There’s no custom permissions or fine-grained controls here. If you want someone to only see stats and nothing else, you’re out of luck.

Step 2: Add Teammates (Without Chaos)

Here’s how to invite folks, step by step:

  1. Go to your workspace.
    • Log in, click your workspace name in the top left, and select “Team” or “Users.”
  2. Invite a new user.
    • Hit the “Invite” or “Add User” button.
    • Enter their email address.
    • Choose their role (Owner, Admin, Member).
    • Send the invite.
  3. They’ll get an email.
    • Your teammate must accept the invite and set a password.
    • If they say they didn’t get it, check spam—or just resend.

What works: - Quick onboarding—no need to share credentials. - You can see who’s pending and resend invites easily.

What doesn’t: - No bulk invites (if you’ve got ten people, you’ll do this one at a time). - Can’t add users by CSV or Google Workspace sync.

Step 3: Assign the Right Roles (And Avoid Surprises)

Now, the real question: who gets which role?

  • Owner: Usually the person paying the bills or in charge of the project. Only one per workspace.
  • Admin: Trusted folks who need to manage users or integrations.
  • Member: Most people, especially if you don’t want them touching billing or users.

What to ignore: - Don’t give everyone Admin “just in case.” That’s how mistakes happen. - Don’t try to create custom roles—Neverbounce doesn’t support it.

Honest take: The roles are broad, so err on the side of “less access” and bump people up only when needed.

Step 4: Remove or Edit Team Members

People come and go. Here’s how to keep your workspace tidy:

  1. Head to the Team/Users tab.
  2. Find the person you want to edit or remove.
    • Click their name or the “...” menu next to them.

  3. Edit their role or remove them outright.

  4. Removed users lose access instantly.

  5. If someone leaves the company, yank their access immediately—don’t wait.

What works: - Changes happen right away. - No need to reset passwords or chase people.

What doesn’t: - No audit log of who did what, so if something goes wrong, it’s hard to trace.

Step 5: Manage API Keys and Integrations

This trips up a lot of teams. Here’s the deal:

  • API keys are global to the workspace. Anyone with Admin rights can create or delete them.
  • There’s no way to limit API access to certain users or restrict keys by permission.
  • If someone leaves and they had access to API keys, rotate those keys—just to be safe.

Best practices: - Don’t share API keys in Slack, email, etc. - Keep a list of who’s using which key (even if it’s just a spreadsheet).

Step 6: Handle Billing and Sensitive Stuff

Billing info is only accessible to the Owner and Admins. Members can’t see or update credit card details.

If you’re an agency or running billing for a client:

  • Use the Owner role for whoever manages payments.
  • Don’t give out Admin rights unless you trust the person with financial info.

What to ignore: - Neverbounce doesn’t support role-based billing (like “read-only” for invoices). It’s all-or-nothing.

Step 7: Troubleshooting Common Headaches

User didn’t get invite:
Check spam, double-check the email, or resend. If they still don’t get it, contact Neverbounce support. Sometimes corporate email filters block things.

Accidentally assigned wrong role:
Just edit the user—no need to delete and re-invite.

Someone left and still has access:
Remove them ASAP. If they had integration or API access, rotate those keys.

Can’t see the “Team” tab:
You might not be an Admin or Owner. Ask someone with higher permissions, or check which workspace you’re in—Neverbounce can be a little confusing if you’re in multiple workspaces.

Pro Tips for Keeping Things Sane

  • Limit Admins. The fewer people who can make big changes, the safer you are.
  • Review users regularly. Once a quarter, check who still needs access.
  • Document who owns what. Keep an offline doc of who’s Owner, Admin, etc. Don’t rely on memory.
  • Rotate API keys if someone leaves. It’s a pain, but better than a security mess.

What Neverbounce Permissions Won’t Do

Let’s be honest: Neverbounce’s team permissions are basic. There’s no:

  • Per-list access controls
  • Granular permissions (“can view, but not edit”)
  • Activity/audit logs

If you need tight controls or deep visibility, you’ll have to find workarounds or look at more complex tools. For most small teams, though, what’s here is enough—if you pay attention.

Keep It Simple (and Review Often)

Managing team access in Neverbounce isn’t rocket science, but it does take a bit of care. Stick to the basics:

  • Give people only the access they need.
  • Clean up users when roles change.
  • Don’t ignore API key hygiene.

You don’t need a fancy system—just a habit of checking in. Start simple, and tweak as your team grows. That’s usually enough to keep things safe, fast, and drama-free.