Sales training is only useful if reps actually remember what they learn—and use it. Most teams have piles of call recordings, but finding the right examples or best moments is a pain. Enter Jimminy: it lets you build custom playlists from real sales calls, so your team can actually hear what "good" sounds like.
If you want to stop wasting time in training and get your team listening to the stuff that matters, read on. This guide will walk you through creating and managing playlists in Jimminy, without the fluff.
Why bother with playlists?
Before we get into the how-to, here’s the honest pitch: playlists in Jimminy let you group together the best (or worst) sales moments and make them easy to find. Instead of telling new reps “go listen to some calls,” you give them a hand-picked mix of the good stuff.
What works well: - Onboarding new hires with real, relevant calls. - Sharing “winning” moments or common mistakes. - Reinforcing training with bite-sized examples.
What doesn’t:
- Dumping every call into a playlist and hoping reps will sift through it.
- Overthinking categories—keep it practical.
Alright, let’s get your first playlist set up.
Step 1: Make sure you’ve got the right access
You’ll need either admin or manager permissions in Jimminy to create playlists. If you’re not sure, try accessing the playlist features—if you can’t see them, talk to whoever manages your team’s Jimminy account. No sense banging your head against a menu you can’t see.
Step 2: Decide what your playlist is for
Don’t just make a playlist called “Calls.” Give it a job. Some ideas: - Onboarding: “Top 10 Discovery Calls” - Objection Handling: “Overcoming Price Objections” - Wins: “Closed-Won: Best Moments” - Coaching: “Needs Improvement: Talk Time Too High”
Pro tip:
Start with one specific playlist—don’t try to boil the ocean. You can always add more later.
Step 3: Create a new playlist
- Log in to Jimminy.
- From the main dashboard, find the “Playlists” tab or section. (Depending on your setup, it may be in the left sidebar or under “Coaching.”)
- Click “Create Playlist” or the plus (+) icon.
- Give your playlist a clear, short name. Add a description if you want, but don’t overthink it.
- Save.
Reality check:
Don’t worry about perfection. You can edit names and descriptions later. The important thing is to start.
Step 4: Add calls or clips to your playlist
Now it’s time to fill that playlist. There are two main ways:
Adding full calls
- Browse your call library or search by date, rep, or keyword.
- Click on a call to open it.
- Look for the “Add to Playlist” button (usually near the top or in the options menu).
- Select your playlist.
Adding specific clips
- While playing a call, highlight the section you want (usually by dragging markers or using the “clip” tool).
- Click “Save as Clip.”
- Name your clip (optional, but helpful).
- Add it to your chosen playlist.
Pro tip:
Clips are your friend. No one wants to sit through an hour-long call for a 30-second golden moment.
Step 5: Organize and reorder your playlist
Once you’ve added items, you can usually drag and drop to reorder them. Some things to keep in mind:
- Lead with the strongest example.
- Group similar topics together if it makes sense.
- If your playlist gets too long (over 10-15 items), break it up.
What to ignore:
Don’t bother tagging or color-coding every item unless you genuinely need to. The more clicks you add, the less likely you’ll keep things updated.
Step 6: Share your playlist
A playlist is only useful if people can find it. Here’s how to get it in front of your team:
- Click the “Share” or “Copy Link” button (depending on Jimminy’s current UI).
- Send the link in Slack, email, or whatever tool your team actually uses.
- For onboarding, embed the playlist in your training docs or LMS.
Heads up:
Permissions matter. If your playlist includes sensitive calls, double-check who can access it. You don’t want to accidentally share customer data outside your team.
Step 7: Keep your playlists fresh
The first playlist is easy. The tenth can get stale, fast. Here’s how to avoid the pile-up:
- Review monthly: Archive old playlists or move outdated calls out.
- Ask for input: Let reps nominate great moments.
- Prune ruthlessly: If a call isn’t useful, cut it.
What works:
Short, regularly updated playlists.
What doesn’t:
Letting playlists become a graveyard of random calls no one listens to.
Step 8: Use playlists in real coaching
Don’t just make playlists and forget about them. Here’s how to bake them into your actual sales training:
- Assign playlists as “homework” before team meetings.
- Play key clips live in coaching sessions.
- Use playlists to show “this is what good sounds like”—and what to avoid.
Pro tip:
Get feedback from your team on what’s helpful. If people keep skipping certain clips, swap them out.
Common pitfalls (and how to avoid them)
- Trying to capture everything: Focus on quality, not quantity.
- Playlist overload: Too many playlists = confusion. Start small.
- No one uses them: If your team isn’t listening, ask why. Maybe the clips aren’t relevant, or the playlists are buried in the UI.
Honest FAQ
Q: Can I track who’s actually listening to my playlists?
A: Jimminy sometimes shows engagement stats, but don’t rely on them for micromanaging. If no one’s using what you’ve built, ask directly.
Q: Should I create playlists for every single objection or scenario?
A: Only if it’s truly helpful. Most teams get by with a handful of core playlists, not a binder’s worth.
Q: Are playlists private or public?
A: By default, playlists are usually visible to your team, but double-check your settings—especially if you’re dealing with sensitive info.
Keep it simple—and iterate
Playlists in Jimminy are a tool, not a magic bullet. Start with one or two playlists, see what actually helps your team, and tweak as you go. Sales training doesn’t need to be complicated—just useful. As your team grows, so can your playlists, but don’t get lost chasing “perfect.” Simple, relevant, and updated beats fancy and forgotten every time.