How to assign phone numbers to team members in Krispcall

If you’re running a business or a support team and just got started with Krispcall, you’re probably eager to get everyone set up with their own phone numbers. The good news: assigning numbers to your team isn’t rocket science. The bad news: it’s easy to hit snags if you’re not paying attention—especially if you’re juggling multiple users, permissions, and a bunch of moving parts.

This guide cuts through the noise. I’ll walk you through exactly how to assign phone numbers to team members in Krispcall, what works, what doesn’t, and a few things you can skip altogether. Whether you’re a founder, IT manager, or the “techie” everyone turns to, you’ll be up and running without wasting your afternoon.

Why Assign Numbers Individually?

Before diving in, let’s be clear: giving each team member their own number isn’t always necessary. Krispcall offers shared numbers and call routing features. But if you need direct lines for sales reps, support agents, or execs—this is for you.

When it’s worth assigning individual numbers: - You want customers to reach a specific person directly. - You’re tracking performance or accountability by agent. - Your team needs voicemail, SMS, or call logs tied to them alone.

Don’t bother if: - Your team only needs a shared company line. - You’re just playing around with a trial account.

What You’ll Need Upfront

  • A Krispcall admin account (you can’t assign numbers without admin or owner-level access)
  • Enough phone numbers in your account (one per team member you want to assign)
  • Your team members already invited to your workspace (otherwise, you’ll have no one to assign to)

If you’re missing any of these, pause and get them sorted—otherwise, you’ll be spinning your wheels.

Step 1: Make Sure Your Team Members Are Added

You can’t assign a number to someone who isn’t in your Krispcall workspace.

How to add team members:

  1. Log in as an admin.
  2. Head to the “Team” or “Users” section (naming can vary, but look for something obvious).
  3. Click “Add Member” or “Invite User.”
  4. Enter their email address, pick a role (Agent, Admin, etc.), and send the invite.

Reality check:
Invites can land in spam folders, and people forget to accept them. If someone’s missing from your list, ask them to check their email, or resend the invite.

Step 2: Get the Right Number of Phone Numbers

Krispcall sells numbers one at a time, or in bulk, depending on your plan and country. Prices and availability vary. Some numbers (like toll-free or international) might have extra hoops or paperwork.

Buy or port in numbers:

  • Go to the “Numbers” or “Phone Numbers” section.
  • Click “Buy Number” (or “Add Number”).
  • Pick the country, number type (local, mobile, toll-free), and area code.
  • Review pricing, then confirm purchase.

Pro tip:
Don’t buy a giant batch of numbers “just in case.” Buy what you need, see how your team uses them, then add more later. You can always assign or reassign numbers if someone leaves.

Step 3: Assign a Number to a Team Member

Now for the real action. Assigning numbers is usually a few clicks, but it pays to double-check who’s getting what—mistakes here can cause confusion, lost calls, or privacy headaches.

To assign a number:

  1. Go to the “Numbers” or “Phone Numbers” section in your admin dashboard.
  2. Find the number you want to assign.
  3. Click the “Assign” or “Manage” button (wording varies).
  4. Select the team member from the dropdown or list.
  5. Save or confirm your changes.

That’s it—the number is now tied to that user.

Heads up:
Some plans let you assign the same number to multiple people (for shared support lines). Others are one-to-one. Make sure you know what your plan supports before promising anything to your team.

Step 4: Double-Check Permissions and Settings

Assigning a number is one thing. Making sure your team member has the right permissions and settings is another. Krispcall lets you fine-tune what each user can do with their number.

What to check:

  • Calling rights: Can they make outbound calls? Receive inbound?
  • SMS/MMS: If you expect texting, make sure it’s enabled (not all numbers or plans support this).
  • Voicemail: Set up or customize their voicemail greeting.
  • Call recording: If you need recordings, turn this on (and check local laws, of course).
  • Call routing: Decide if missed calls go to voicemail, another user, or a group.

You’ll usually find these options in the user or number settings panel.

Step 5: Test Everything

Don’t assume it all works just because the dashboard says so.

  • Have each team member place a test call and receive one.
  • Try sending and receiving SMS if that’s part of your workflow.
  • Check voicemails and call logs.
  • Confirm caller ID shows the correct number.

It sounds obvious, but you’d be surprised how often something breaks here—especially if you’re using international or special-purpose numbers.

Quick fix for common issues: - User not receiving calls? Double-check assignment and permissions. - Outbound caller ID wrong? Make sure the right number is set as default. - Texts not going through? Not all numbers can send SMS—verify with Krispcall support.

Step 6: Reassign or Remove Numbers When Needed

People leave, change roles, or swap teams. Don’t let old numbers float around unused.

To reassign a number:

  • Go back to the “Numbers” section.
  • Find the number and click “Reassign” or “Unassign.”
  • Pick a new user, or leave it unassigned for later.

Don’t forget:
If you’re paying monthly for numbers, unassigned numbers are still billed until you remove them from your account. Keep an eye on your bill.

What Works Well (and What Doesn’t)

What works:

  • Assigning and reassigning numbers is quick and mostly painless.
  • You can keep things tidy by naming numbers (e.g., “Sales - Alice”).
  • Shared numbers and groups are handy for support teams.

What’s clunky:

  • Some settings are buried or labeled in confusing ways.
  • You might hit limits on how many numbers you can buy per country.
  • International regulations can make it a pain to get numbers in certain regions.

What you can ignore (for now):

  • Fancy automations and integrations—get the basics working first.
  • Call analytics—don’t get lost in dashboards until you have call volume.

Pro Tips for Staying Sane

  • Start small: Assign numbers to a few power users first. Smooth out the kinks before rolling out to everyone.
  • Keep a spreadsheet: Track who has which number, at least until you trust the system.
  • Set reminders: Review your number assignments and billing every quarter.
  • Check compliance: If you’re in finance, healthcare, or legal, double-check that call recording and logging meets your local rules.

Wrapping Up

Keep it simple. Assign only the numbers you need, to the people who actually need them. Don’t drown in settings or overthink permissions. Test as you go. If something breaks, it’s almost always a missed setting or a permissions hiccup.

Once your team is up and running, you can play with more advanced features. But for now, get your numbers assigned, keep your process lightweight, and adjust as your team grows or changes. The less time you spend fiddling, the more time you’ll spend actually talking to customers—which is the whole point.