Gong
Product information
Reviews
4.3 out of 5 stars
Gong is best for enterprise and mid-market sales teams who need to analyze and improve their customer conversations at scale. It stands out for its advanced conversation intelligence, actionable insights, and seamless integrations with CRM and communication tools, but may not be ideal if you have a small team or limited budget due to its pricing and complexity. Compared to Chorus, Salesloft, and Outreach, it’s better suited for organizations that prioritize deep analytics and coaching over basic call recording. If you’re dealing with inconsistent sales processes or lack of visibility into rep performance, this is probably the right tool. If not, you might want to explore more lightweight or affordable alternatives.
Product options
Tool Details
- Chorus
- Salesloft
- Outreach
- ExecVision
- Wingman
- Powerful conversation analytics and AI-driven insights
- Strong integration with major CRMs and communication platforms
- Helps identify coaching opportunities and deal risks
- Intuitive dashboards and reporting
- Scalable for large teams
- High cost, especially for smaller teams
- Steep learning curve for new users
- Occasional inaccuracies in transcription or sentiment analysis
- Limited value for teams with low call volume
- Requires change management for full adoption
Related Resources
Gong B2B GTM Software Tool Review How Gong Improves Sales Teams Performance and Revenue
Honest review of Gong's B2B GTM software—how it actually helps (and sometimes doesn't) sales teams boost performance and revenue.
Step by step guide to setting up custom call scorecards in Gong
Learn how to build, roll out, and actually use custom call scorecards in Gong for better coaching and call quality—without the usual headaches.
Best practices for tracking deal progress with Gong pipeline analytics
Learn practical, no-nonsense ways to track sales deals and spot real risks using Gong pipeline analytics. Cut through the noise and focus on what matters.
How to automate sales coaching workflows using Gong integrations
Step-by-step guide to automating sales coaching workflows with Gong integrations. Cut the busywork and focus on real coaching that drives results.
How to manage and analyze customer objections with Gong call data
Learn practical steps to identify, track, and handle customer objections using Gong call data—no fluff, just useful tactics that actually work.
How to create and share actionable call snippets in Gong for team training
Learn step-by-step how to capture, edit, and share call snippets in Gong to make your team training more actionable and less of a time sink.
How to onboard new sales reps quickly using Gong call libraries
Onboard new sales reps faster with Gong call libraries. A direct, real-world guide to setting up, sharing, and using call recordings that work.
How Gong Transforms B2B Sales Teams With Actionable Revenue Intelligence Insights
Discover how Gong helps B2B sales teams turn conversations into real, actionable insights—without the fluff. Honest guide to what works and what to skip.
Comparing Gong To Other B2B Revenue Intelligence Platforms For GTM Success
An honest, practical guide to comparing Gong and top B2B revenue intelligence tools to help you pick the right platform for your GTM team.
How to generate and share custom insights dashboards in Gong
Learn how to build, customize, and share insights dashboards in Gong so your team gets the data that actually matters—without the fluff.
How to use Gong to identify and replicate top sales rep behaviors
Learn how to use Gong to pinpoint what top sales reps do differently, and how to actually help your team copy those winning behaviors—without the fluff.
How to connect Gong with Salesforce for seamless CRM updates
Learn how to connect Gong with Salesforce, avoid common pitfalls, and keep your CRM data fresh—without headaches or guesswork.
How to set up and optimize keyword tracking for competitor mentions in Gong
Learn how to track and fine-tune competitor keyword mentions in Gong to uncover real insights—without drowning in noise or sales fluff.