Freshcaller
Product information
Reviews
3.8 out of 5 stars
Freshcaller is best for SMBs and mid-market teams who need to set up and manage cloud-based call centers quickly. It stands out for its easy integration with other Freshworks products and user-friendly interface, but may not be ideal if you require highly advanced call routing or deep customization. Compared to Aircall and RingCentral, it’s better suited for businesses already using the Freshworks ecosystem or those prioritizing simplicity over complex features. If you’re dealing with rapid scaling or need to onboard agents fast, this is probably the right tool. If not, you might want to explore more robust alternatives like Five9 or Talkdesk.
Product options
Tool Details
- Aircall
- RingCentral
- Five9
- Talkdesk
- CloudTalk
- Seamless integration with Freshworks suite
- Quick and easy setup
- Intuitive, modern user interface
- Affordable pricing for SMBs
- Solid basic call center features
- Limited advanced call routing options
- Fewer integrations outside Freshworks ecosystem
- Reporting can be basic for power users
- Occasional call quality issues reported
- Not ideal for large, complex enterprise needs
Related Resources
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How to set up business hours and holiday routing in Freshcaller for global teams
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How to create and analyze custom call reports in Freshcaller to optimize team performance
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How to integrate Freshcaller with Freshdesk for unified customer support management
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Best practices for configuring IVR menus in Freshcaller for a better caller experience
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How to compare Freshcaller with other cloud based call center solutions for growing B2B teams
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Step by step guide to integrating Freshcaller with your CRM system for seamless workflows
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