Dialpad
Product information
Reviews
4.0 out of 5 stars
Dialpad is best for SMBs and mid-market teams who need to streamline business communications across voice, video, and messaging. It stands out for its intuitive interface, AI-powered call transcriptions, and seamless integrations, but may not be ideal if you require highly customizable enterprise-level features or advanced contact center capabilities. Compared to RingCentral and Zoom Phone, it’s better suited for organizations prioritizing ease of use and quick setup over deep configurability. If you’re dealing with scattered communication tools and want a unified, cloud-based solution, this is probably the right tool. If not, you might want to explore alternatives like RingCentral or 8x8.
Product options
Tool Details
- RingCentral
- Zoom Phone
- 8x8
- Microsoft Teams
- Google Voice
- Simple, modern user interface
- Fast setup and onboarding
- Strong AI-powered transcription and analytics
- Good mobile and desktop apps
- Solid integrations with Google Workspace, Microsoft 365, Salesforce
- Limited advanced features for large enterprises
- Occasional call quality issues in low-bandwidth environments
- Fewer customization options than some competitors
- Contact center features are basic compared to specialized tools
Related Resources
Key Features of Dialpad That Improve Sales and Customer Support Workflows
A practical guide to the Dialpad features that actually make sales and support teams’ lives easier—without the marketing fluff.
How to onboard new employees quickly using Dialpad admin tools
Learn how to onboard employees fast with Dialpad admin tools—step-by-step setup, automation tips, and honest advice for a smoother start.
How to set up automated call routing in Dialpad for efficient customer support
Learn how to set up automated call routing in Dialpad to streamline customer support, reduce wait times, and avoid common setup pitfalls.
How to schedule and manage conference calls in Dialpad
A practical step-by-step guide for scheduling and running conference calls in Dialpad, with honest tips for teams who want fewer headaches.
Best practices for setting up voicemail greetings in Dialpad for your team
Learn how to set up effective, clear voicemail greetings in Dialpad for your team. Practical advice for admins, managers, and anyone who wants fewer headaches.
How to set up SMS campaigns in Dialpad to reach more customers
Learn how to set up SMS campaigns in Dialpad, avoid common pitfalls, and actually reach more customers—with practical steps and honest advice.
How to create and manage custom call analytics reports in Dialpad
Learn step-by-step how to build, customize, and actually use call analytics reports in Dialpad—without wasting hours or getting lost in menus.
Step by step guide to integrating Dialpad with Salesforce for seamless workflow
Clear, honest steps to connect Dialpad with Salesforce. Get calling, logging, and workflows running smoothly—no fluff, just what you need.
How to configure and use call forwarding in Dialpad for remote teams
Learn how to set up and manage call forwarding in Dialpad for remote teams. Practical steps, real-world advice, and honest pros and cons.
How to enable and use Dialpad AI transcription for meeting notes
Learn how to enable, use, and get the most out of Dialpad’s AI meeting transcription for accurate, effortless meeting notes.
How to Compare Dialpad with Other Business Communication Tools for Remote Teams
A practical guide to comparing Dialpad with other tools for remote teams. Get real-world tips to pick what actually works for your business.
How to troubleshoot common call quality issues in Dialpad
Fix choppy audio, dropped calls, and other call quality problems in Dialpad with this no-nonsense, step-by-step troubleshooting guide.