If you’re wrangling sales or customer success for a B2B company, you’ve probably seen Callhippo’s ads promising to streamline your calls, track every conversation, and make your team unstoppable. But does it really deliver? Or is it just another SaaS tool that looks great in demos but fizzles when your team tries to use it every day?
This is a hands-on review for folks who actually have to deploy, manage, and use these tools. No fluff, no wild claims—just the real stuff you need to know if Callhippo is worth your time and budget in 2024.
What Is Callhippo, Really?
Callhippo bills itself as a cloud-based business phone system. In plain English, it’s a VoIP solution that tries to make setting up and managing business calls dead simple. You get features like virtual phone numbers, call recording, analytics, and integrations with other tools your team is probably already using.
Most of its marketing is aimed at sales, support, and customer success teams—especially those working remotely or across different countries. Callhippo wants to be the link between your reps and your prospects, wherever they are.
Who should care:
- B2B teams with distributed (remote or global) sales/support staff
- Startups wanting to sound “big” with local numbers everywhere
- Anyone sick of patching together a phone system with duct tape
Core Features: What Do You Actually Get?
Let’s cut through the sales copy and look at what’s on offer:
1. Virtual Phone Numbers
- What it does: Lets you buy phone numbers in 50+ countries, use them instantly, and assign them to team members.
- Why it matters: If your B2B team sells internationally, having a “local” number beats calling from a random foreign caller ID.
2. Call Routing & Forwarding
- Set up rules so calls always go to the right person (or group), no matter where they’re working.
- You can create IVR menus (press 1 for sales, 2 for support, etc.), but keep expectations realistic—IVR setup is rarely “one click,” despite what any vendor says.
3. Call Recording and Analytics
- Recording: All calls can be recorded and played back for quality checks or training.
- Analytics: Basic dashboards show call volumes, durations, missed calls, and agent performance.
- Is it actually useful? The analytics are fine for spotting obvious problems, but don’t expect deep insights out of the box.
4. Power Dialer and Click-to-Call
- Power dialer: Automate outbound calling so your reps can work through lists faster.
- Click-to-call: Call from within your CRM/browser with a single click. Works well if your team hates manual dialing.
5. Integrations
- Connects with Salesforce, HubSpot, Zoho, Slack, Pipedrive, and a bunch of other CRMs and helpdesk tools.
- Reality check: Integrations are decent, but don’t expect miracles. Occasional syncing hiccups are part of the deal.
6. Mobile and Desktop Apps
- Available on iOS, Android, Windows, and Mac.
- The mobile app is… usable. It’s not going to win design awards, but it gets the job done most days.
Setup: How Painful Is Onboarding?
Setting up Callhippo is straightforward by VoIP standards—meaning it’s not “fun,” but it’s better than most legacy phone systems.
What helps: - The dashboard is pretty intuitive, especially if you’ve used any SaaS before. - Buying numbers and assigning them to users is quick. - You can get a team of 5-10 up and running in under an hour. Scaling beyond that (think 50+ users) takes more planning, but it’s manageable.
Where you’ll hit bumps: - Porting existing numbers over can be slow and occasionally messy. This isn’t unique to Callhippo, but it’s a headache no matter what. - IVR and call routing setup requires a bit of trial and error. Don’t expect to nail it first try. - If your team isn’t tech-savvy, plan some training time.
Pro tip:
Test everything before going live. Call every route, try every integration, and record some demo calls. It’ll save you a dozen “why aren’t my calls coming through?” Slack messages on launch day.
Pricing: Is It Worth the Money?
Callhippo’s pricing is midrange—not as cheap as bare-bones VoIP, but a lot less than enterprise tools like RingCentral or Genesys.
As of 2024: - Basic: ~$20/user/month (core calling features) - Bronze/Silver/Platinum: $25–$40/user/month (more analytics, integrations, call recording, advanced routing, power dialer, API access) - Enterprise: Custom pricing
Upsells to watch for: - Call recording, power dialer, and some integrations aren’t always included in the cheapest plans. - International numbers and outbound minutes can add up fast if you’re making a lot of calls abroad.
Should you pay?
If your team makes lots of calls and needs a flexible setup, it’s fair value. If you only need a simple phone number, there are cheaper options. Don’t pay for features you won’t use—Callhippo loves to upsell.
Real-World Pros and Cons
Let’s skip the hype and get to what actually matters day-to-day.
What Works
- Easy number management: Buying, assigning, and retiring numbers is a breeze.
- Solid call quality: As long as your internet isn’t trash, calls are clear and reliable.
- Useful integrations: Syncs with most of the CRMs B2B teams already use.
- Quick setup: You can get started in an afternoon.
What’s Just Okay
- Analytics: Good enough for high-level trends, but not deep enough for serious call coaching.
- Mobile app: Gets the job done, but feels a bit clunky compared to modern consumer apps.
- Support: Live chat is responsive, but don’t expect miracles if you have a weird edge case.
What Needs Work
- IVR setup: Not as “point and click” as they advertise. It’ll take some fiddling.
- Reporting: Exporting or customizing reports is more limited than you might hope.
- International calling costs: These can creep up if you’re not careful.
What’s Overhyped (and What You Can Ignore)
- AI features: There’s some “AI” sprinkled in, but don’t expect real conversation intelligence or sentiment analysis. Most of it is basic call routing or auto-logging.
- “One-click integrations”: You still need to map fields and check data flows. Test before trusting.
- Global scale in seconds: Sure, you can buy numbers fast, but actually managing compliance in new countries still takes legwork.
Who Should (and Shouldn’t) Use Callhippo?
Great fit for: - B2B teams making lots of calls, especially across several countries - Startups and mid-sized companies who want a phone system that doesn’t require an IT department - Sales and support orgs that live in their CRM and want calls to “just work”
Probably not for: - Solo founders or tiny teams (unless you really need lots of numbers) - Companies that need super-granular, custom reporting or advanced call coaching tools - Anyone looking for deep AI or voice analytics (look elsewhere)
So, Is It the Best GTM Tool in 2024?
If you judge “best” by how fast you can get a working B2B phone system running for a distributed team, Callhippo is a strong contender. It’s not flashy, but it’s solid—call quality is good, setup is quick, and most of the promised features actually work.
That said, don’t expect it to magically double your conversion rates or replace real sales management. It’s a phone system, not a strategy.
Keep it simple:
Start with the features you actually need, ignore the extras, and iterate as your team grows. If you want a reliable, no-nonsense VoIP tool for B2B sales or support, Callhippo does what it says on the tin—and that’s more than you can say about a lot of SaaS in 2024.