If you work in sales, customer success, or anywhere calls matter, you know the pain: someone says, “Hey, share that call with me,” and suddenly your inbox is a graveyard of random links and lost context. If you’re using Modjo to record calls, good news—sharing can be a lot better. But only if you do it right.
This guide cuts through the fluff and tells you how to actually use Modjo’s call sharing tools to help your team learn, collaborate, and avoid confusion. Whether you're a manager, a rep, or the unofficial “Modjo expert” on your team, this is for you.
Why share call recordings in the first place?
Before we get into the how, let’s talk about the why. Sharing call recordings can:
- Help new hires ramp up, fast (real calls beat fake scripts)
- Give reps real examples of what works—and what doesn’t
- Make coaching actually stick (no more “just trust me” advice)
- Let product or marketing teams hear the voice of the customer, directly
But here’s what doesn’t work: dumping dozens of recordings in a Slack channel, or sharing every single call with the whole team. That’s just noise.
Step 1: Get your call library in order
Don’t share chaos. If your Modjo library is a mess, nobody will want to listen to your calls, let alone learn from them.
- Tag calls as you go. Use simple, obvious tags like “Objection Handling,” “Demo Gone Wrong,” or “Win.” Don’t get cute—just make it searchable.
- Add notes right after the call. What’s the key takeaway? Why is this call worth sharing? A two-sentence note is better than none.
- Archive old or irrelevant calls. If you don’t want it to show up in search, get it out of the main view.
Pro tip: Pick one day a week to do a quick library clean-up. Even five minutes makes a difference.
Step 2: Decide who actually needs the call
Not every call is worth sharing with everyone. Ask yourself:
- Is this a good example, or just another routine call?
- Will the person I’m sharing with get something actionable out of it?
- Does this call contain sensitive info? (Think GDPR, or just basic respect.)
Don’t: Share every call with the whole company.
Do: Share selectively, and explain why.
Step 3: Use Modjo’s sharing features (not just copy-paste links)
Modjo gives you a few ways to share calls. Here’s what works, and what usually doesn’t:
The right way: Share directly in Modjo
- Share with specific teammates or groups. Use the built-in share feature so people get notified (and you can track who’s seen it).
- Set permissions. You can control who can just listen, who can comment, and who can share further.
- Use comments for context. When you share, add a quick note: “Skip to 12:15 for a killer objection reversal,” or “Listen to the close at the end—textbook stuff.”
The lazy way: Dump links in Slack or email
- This works in a pinch, but without context or tags, these links get lost fast.
- If you must use Slack, at least add a summary (what’s in the call, why it matters). Even better: link back to the Modjo call, not just a random file.
Don’t bother: Mass download and upload
- Downloading calls and uploading them elsewhere (Google Drive, Dropbox) is slow, breaks permissions, and makes it impossible to track engagement. Use Modjo’s sharing tools unless there’s a compliance reason not to.
Step 4: Respect privacy and compliance
This part’s not fun, but it matters. Before you share anything, double-check:
- Personal data: Are there emails, phone numbers, or anything sensitive in the recording?
- GDPR/CCPA: If you’re in Europe or California, don’t get sloppy—only share calls that have proper consent.
- Internal vs external: Never share client calls outside your company without written permission.
Pro tip: Some teams use call snippets instead of full recordings to avoid oversharing sensitive info. Modjo lets you clip just the key moments.
Step 5: Make it easy for people to listen (and actually care)
If you want your team to learn from shared calls, you have to lower the bar:
- Highlight key moments: Use Modjo’s timestamp or clip features to direct people to the juicy part. Nobody wants to listen to a 45-minute call just to hear one good objection.
- Summarize in plain English: “This is how Jamie handled the pricing pushback—listen at 18:40.”
- Batch your shares: Instead of spamming links every day, consider a weekly “best calls” roundup. Keeps things focused.
Avoid the “just listen to the whole thing” approach. People are busy; help them skip to what matters.
Step 6: Encourage feedback, but keep it focused
A shared call is a conversation starter, not just a homework assignment.
- Ask specific questions: “What would you have done differently at 22:10?” is better than “Thoughts?”
- Keep comments in Modjo: Threaded comments are easier to track than scattered replies on Slack or email.
- Don’t force it: Not every call needs a deep-dive. Sometimes “nice work” is enough.
What to ignore (most of the time)
There’s a lot of advice out there about call sharing. Here’s what you can skip:
- Overly complex folder/tag structures: If you need a map to find a call, you’re overthinking it.
- Sharing every single call: More is not better. Your team will tune out.
- Automated “share everything” tools: These sound great, but usually just create more noise. Curate instead.
A few advanced moves (if you’re ready)
Once you’ve nailed the basics, you might want to try:
- Build a “call of the week” playlist: Rotate who picks, and share why it matters. Keeps things fresh.
- Use analytics: Modjo tracks who’s actually listening to shared calls. If nobody’s opening them, change your approach.
- Clip and remix: Snip out killer moments and build a library of “greatest hits” for onboarding or training.
But don’t get fancy until you’ve got the basics down.
Keep it simple, keep it useful
Sharing call recordings is only valuable if people actually listen, learn, and act. Don’t turn it into a dumping ground or a compliance headache. Start simple: organize your library, share with purpose, and always add context.
Iterate from there. The best teams review and tweak their process over time. If you keep it useful (and easy), people will actually thank you for sharing.