AskNicely
Product information
Reviews
4.0 out of 5 stars
AskNicely is best for SMB and mid-market teams who need to collect, analyze, and act on customer feedback to improve customer experience. It stands out for its seamless integration with CRM and helpdesk tools, real-time NPS tracking, and easy-to-use automation for closing the feedback loop, but may not be ideal if you require highly customizable survey logic or advanced analytics. Compared to competitors like Delighted, Medallia, and Qualtrics, it’s better suited for organizations wanting a straightforward, action-oriented feedback platform without enterprise-level complexity. If you’re dealing with scattered customer feedback and slow response times, this is probably the right tool. If not, you might want to explore more robust platforms like Qualtrics or Medallia.
Product options
Tool Details
- Delighted
- Medallia
- Qualtrics
- SurveyMonkey
- Promoter.io
- Simple, intuitive interface
- Strong CRM and helpdesk integrations
- Automated follow-up workflows
- Real-time NPS tracking and reporting
- Good customer support
- Limited advanced survey logic
- Fewer analytics features than enterprise tools
- Customization options can be restrictive
- Pricing may be high for very small teams
Related Resources
How to automate customer follow up workflows with AskNicely triggers and actions
Learn how to set up real-world customer follow up automations in AskNicely using triggers and actions. Practical steps, honest tips, and common pitfalls.
Best practices for segmenting customer feedback data in AskNicely by account or region
Learn practical, no-nonsense tips for organizing customer feedback in AskNicely by account or region so you can actually act on the data.
How to set up automated customer feedback surveys in AskNicely step by step
Learn how to set up automated customer feedback surveys in AskNicely with this honest, step-by-step guide—no fluff or jargon, just practical help.
How to set up user roles and permissions in AskNicely for secure team collaboration
Learn how to set up user roles and permissions in AskNicely to keep your team's customer feedback data secure and workflows under control.
A complete walkthrough for connecting AskNicely to Slack for instant team feedback alerts
Learn how to connect AskNicely to Slack for real-time feedback alerts, including setup, honest pitfalls, and practical tips for smoother team collaboration.
A detailed guide to integrating AskNicely with Salesforce for real time feedback tracking
Learn how to connect AskNicely and Salesforce for live feedback tracking. Step-by-step, no fluff—just what you need to know to get it working.
How to export and share actionable feedback reports from AskNicely with stakeholders
Learn how to export and share actionable AskNicely feedback reports with stakeholders—step-by-step, no fluff, just clear advice and useful tips.
Comparing AskNicely with other B2B customer experience platforms for driving revenue growth
A practical, no-nonsense guide to how AskNicely stacks up against other B2B customer experience platforms for actually driving revenue growth.
How to create and customize NPS surveys in AskNicely for maximum response rates
Learn how to build and tailor NPS surveys in AskNicely to boost response rates, get real feedback, and avoid common survey-killing mistakes.
Step by step process for analyzing survey results using AskNicely reporting tools
A practical, no-nonsense guide to analyzing survey results with AskNicely's reporting tools—perfect for busy teams who want real insights fast.
How to use AskNicely templates to streamline the survey creation process
Learn how to use AskNicely templates to speed up survey creation, avoid common pitfalls, and actually get useful feedback—without the hassle.