Aircall
Product information
Reviews
4.0 out of 5 stars
Aircall is best for SMB and mid-market teams who need to manage cloud-based phone systems and streamline their customer communications. It stands out for its easy integration with popular CRMs and helpdesk tools, intuitive setup, and user-friendly interface, but may not be ideal if you require highly advanced call center features or deep customization. Compared to main competitors like RingCentral and Dialpad, it’s better suited for teams that prioritize quick onboarding and seamless integrations over complex telephony needs. If you’re dealing with scattered call data or clunky phone systems, this is probably the right tool. If not, you might want to explore more robust enterprise solutions.
Product options
Tool Details
- RingCentral
- Dialpad
- 8x8
- Nextiva
- Five9
- Fast and easy setup
- Strong integrations with CRMs and helpdesks
- Intuitive, modern interface
- Reliable call quality
- Good support for remote teams
- Limited advanced call center features
- Occasional call quality issues in some regions
- Pricing can add up with add-ons
- Not ideal for very large enterprises
- Reporting features could be more robust
Related Resources
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